Uthesiya Medicare Looking for Customer Support Executive @ Fresher Apply at Ahmedabad Full Time

Job details

Salary

₹12,000 – ₹20,000 a month

Benefits & Perks

Health insurance

Job Type

Full-time

Qualifications

– Higher Secondary(12th Pass) (Required)

– Customer service: 1 year (Required)

– English (Required)

– total work: 1 year (Preferred)

– Hindi (Preferred)

Benefits

Pulled from the full job description

Health insurance

Full Job Description

– Respond to customer queries in a timely and considerate manner, via phone, email or chat.

– Provide thoughtful, personalized communication to Talent Systems users who have minimal to advanced technical knowledge.

– Identify customer needs and help customers use specific features across a suite of cloud applications, software and workflows.

– Investigate technical issues and see them through to a resolution/solution.

– Troubleshoot, analyze and escalate product bugs using JIRA.

– Update our internal databases with information about technical issues and useful discussions with customers.

– Share feature requests and effective workarounds with team members.

– Gather customer feedback and share with our Product, Sales and Marketing teams.

– Make active contributions to help achieve team KPIs and OKRs.

– Inform customers about new features and functionalities.

– Follow up with customers to ensure their technical issues are resolved.

– Become an encyclopedia of knowledge on all Talent Systems products and solutions.

– Provide occasional after-hours and weekend support and in-person support.

– Assist in training junior team members and cross-training effectively.

Job Type: Full-time

Pay: ₹12,000.00 – ₹20,000.00 per month

Benefits:

– Health insurance

Schedule:

– Morning shift

Supplemental pay types:

– Yearly bonus

Ability to commute/relocate:

– Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

– Higher Secondary(12th Pass) (Required)

Experience:

– total work: 1 year (Preferred)

– Customer service: 1 year (Required)

Language:

– Hindi (Preferred)

– English (Required)

Hiring Insights

Hiring 1 candidate for this role

Job activity

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