Job Title Executive – Contact Center
Function Customer Service
Reporting to Team Lead – Contact Center
Purpose: Responsible for providing high quality service to all Blue Dart customers as per the defined service parameters and coordinating with internal departments for timely pickup / delivery of shipments
Key Responsibilities:
Conduct handling of inbound customer calls as per the defined standard operating procedures and in adherence to the customer service quality parameters
Conduct cross sales, TDD sales etc. on customer pickup requests to meet the defined sales targets
Record the pickup requests and coordinate with the pickup staff in a timely manner for conducting the pickups
Conduct resolution of customer queries pertaining to shipment enquiries, tracking of shipments, transit times etc. for delivery of shipments as per the defined standard operating procedures
Coordinate actively with the tracking team for the tracking of shipment status and forward pertinent customer queries to the tracking team in a timely manner
Conduct handling of customer claims and complaints on the account of exceptions in delivery of shipments and coordinate with operations team for effective resolution; conduct escalation of the issue in case of non resolution
Ensure adherence to best in class customer service parameters in all activities
1. Excellent English Communication
2. Minimum educational qualification – HSC Pass
3. Ready to work in rotational day shifts
Job Types: Permanent, Full-time, Fresher
Salary: ₹16,000.00 – ₹30,000.00 per month
Benefits:
– Health insurance
– Provident Fund
Schedule:
– Day shift
– Rotational shift
Education:
– Higher Secondary(12th Pass) (Preferred)
Language:
– English (Preferred)
Speak with the employer
+91 8770177309
▶️ Customer Support Executive (CSE)
🖊️ upGrad Rekrut
📍 Andheri
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