Unilever Looking for Logistics Executive at Sumerpur, Uttar Pradesh Full Time

Logistics Executive

Work Level

1B

Department

Deliver (Front End Supply Chain)

Location ( City / Country )

Sumerpur, Uttar Pradesh, India

Main Job Purpose

To ensure safe, qualitative, efficient depot operations from order receipt to product delivery

Key Accountabilities

The Depot Customer Service Executive would be responsible for below activities

Drive safety behaviour at depot, ensure required safety audits are carried out and adequate actions are taken for making the place non-hazardous.

Monitor and ensure legal compliance at the depot location

Ensure TPM is followed, review TPM pillars and ensure that the TPM is a culture in warehouse and is inbuilt into the system & conduct TPM audits

Drive customer service and ensure depot CCF, Delivery On Time & Invoice accuracy

Ensure customer complaint resolution happens within 24 hours

Weekly customer engagement and actions based on the same towards customer delight

Operations Review Meetings with field force/depot and timely resolution of issues and grievances.

Complete analysis of infrastructure requirements including docks, space, manpower, labour and vehicles, its maintenance and upgradation.

Reviewing the manpower structure of depots and providing training to the depot staff.

Drive Space & Labour productivity at depot

Ensure PDP redesign based on depot volumes and new stockist appointments/consolidations.

Monitoring transit time for deliveries to stockist and reviewing alternate methodologies of distribution. Ensuring 100% on time deliveries to the customers.

Review DC controls regularly, check functioning of commercial controls and train/guide depots on compliance with commercial controls.

Drive Customer service innovations along with depot

Formulating Dashboards on KPIs, monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables

Report on the day-to-day Logistics activities and achieve performance objectives by effectively deploying strategies as regards freight, target customers/vendors, channels, associates etc.

Ensure compliance to internal company execution policy and approved logistics process

Running a cost efficient operations and continuously working towards improvement projects to reduce cost of operations

Key Performance Indicators ( KPI ) of CSE

Cost per ton for the logistics and warehousing operations including both variable and fixed cost

DC safety and quality

Depot Case Fill On Time( CCFOT )

Day 0 invoicing

Invoicing accuracy

Professional Skills: (The minimum requirement from the job skills profile including degrees/qualifications preferred.)

ESSENTIAL

• Relevant degree
• Analytical thinking and Influencing skills
• SAP, HANA understanding and usage
• Stakeholder Management
• Problem solving skills

PREFERRED

Experience Required: (Essential and desirable experience, including no. of years.)

ESSENTIAL

• Candidate should have worked Min 1 years in Retail chains in the past with Customer/Supplier facing supply chain experience
• Other Supply Chain experience in Factories, Category Logistics or Distribution
• Experience in demand, and business planning
• Commercial acumen

PREFERRED

• FMCG/Non FMCG experience
• Past experience in Logistics and warehousing
• Understanding or experience of automated or mechanized warehouse

Travel : (If the job will require travel within the country or abroad and how often the candidate will need to be away from home.)

As per job/site requirement

Reporting:
The Depot Customer Service Executive will report to the Logistics Manager. He / She will not have any HUL employees as direct subordinates. He/ She will work in tandem with other functions viz. customer development, supply planning, factory teams & regional branch.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.