Deliver (Front End Supply Chain)
Location ( City / Country )
Sumerpur, Uttar Pradesh, India
Main Job Purpose
To ensure safe, qualitative, efficient depot operations from order receipt to product delivery
The Depot Customer Service Executive would be responsible for below activities
Drive safety behaviour at depot, ensure required safety audits are carried out and adequate actions are taken for making the place non-hazardous.
Monitor and ensure legal compliance at the depot location
Ensure TPM is followed, review TPM pillars and ensure that the TPM is a culture in warehouse and is inbuilt into the system & conduct TPM audits
Drive customer service and ensure depot CCF, Delivery On Time & Invoice accuracy
Ensure customer complaint resolution happens within 24 hours
Weekly customer engagement and actions based on the same towards customer delight
Operations Review Meetings with field force/depot and timely resolution of issues and grievances.
Complete analysis of infrastructure requirements including docks, space, manpower, labour and vehicles, its maintenance and upgradation.
Reviewing the manpower structure of depots and providing training to the depot staff.
Drive Space & Labour productivity at depot
Ensure PDP redesign based on depot volumes and new stockist appointments/consolidations.
Monitoring transit time for deliveries to stockist and reviewing alternate methodologies of distribution. Ensuring 100% on time deliveries to the customers.
Review DC controls regularly, check functioning of commercial controls and train/guide depots on compliance with commercial controls.
Drive Customer service innovations along with depot
Formulating Dashboards on KPIs, monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables
Report on the day-to-day Logistics activities and achieve performance objectives by effectively deploying strategies as regards freight, target customers/vendors, channels, associates etc.
Ensure compliance to internal company execution policy and approved logistics process
Running a cost efficient operations and continuously working towards improvement projects to reduce cost of operations
Key Performance Indicators ( KPI ) of CSE
Cost per ton for the logistics and warehousing operations including both variable and fixed cost
DC safety and quality
Depot Case Fill On Time( CCFOT )
Day 0 invoicing
Professional Skills: (The minimum requirement from the job skills profile including degrees/qualifications preferred.)
Experience Required: (Essential and desirable experience, including no. of years.)
Travel : (If the job will require travel within the country or abroad and how often the candidate will need to be away from home.)
As per job/site requirement
The Depot Customer Service Executive will report to the Logistics Manager. He / She will not have any HUL employees as direct subordinates. He/ She will work in tandem with other functions viz. customer development, supply planning, factory teams & regional branch.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.