Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
About Uniops
Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit
Main Job Purpose
People with purpose thrive, is one of the big themes of Compass. Employee engagement and experience are focus areas for the company to enable that. The Employee Experience (HR Services, Workplace & Travel Services and Technology) and Operations Team under UniOps provides all the core EX services to all employees in all clusters.
Global Employee Experience organisation is on the mission to deliver great experiences with moments that matter and unlock significant productivity for our employees. We are on the journey to drive self -service culture in enterprise, which is both the fastest way and most cost effectivity way to resolve a query. Knowledge management is a vital part of establishing a successful self-service support journey. We are setting up systems, processes and are inviting talent to help drive this transformation in the organisation.
As part of this team, this role will support the EX-Knowledge Process Owner to drive value to Unilever by driving knowledge improvements, quality and coverage. They will provide coaching and perform periodic audit of knowledge and support governance, advice and guidance and leverage dashboards to drive behaviours and maximise benefit.
Core Accountabilities
This role as a knowledge management coordinator is pivot for the Success of Self-service Chat ecosystem. This role will significantly contribute to the adoption rate of Una (our Employee’s self-service chat Bot)
Your work will allow employees to interact with internal processes in a consistent and intuitive fashion across functions. So, this gives you a genuine opportunity to craft the future direction of the Unilever’s employee experience and influence the journey to unlock user value.
Key Requirements
Education: Full-time Masters/bachelor degree, Information Technology or HR Operations or another related field or Equivalent experience.
At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!
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