Job type full-time
Full job description
The ultimate opportunity
Imagine a virtual customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.
You don’t need to imagine because that’s ultimate – the world’s most powerful virtual agent platform.
Powered by industry-leading ai, a laser-focus on customer experience and a world-class team across the globe, we’re committed to bringing joy and innovation to customer serviceWith customers regularly ranking us #1 on g2, it’s no wonder some of the best brands in the world have already scaled their digital support with ultimate – from vodafone to finnair, gorillas to zalando.
The ultimate destination for your career
At ultimate, careers accelerateNew opportunities arise as the company is constantly evolving and our finnish, non-hierarchical culture means that everyone has a seat and a voice at the tableYou’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your workWe truly offer career-defining opportunities.
With hubs in helsinki, berlin, new york and london, alongside our ever-growing global remote workforce, you get to choose a working environment that suits you.
And we are proudly diverse – over 35 nationalities make up our worldwide teamOur nordic ethics have created a culture where we can all lead by example and shape the company – and industry – we want to see, together.
Off the back of our $20m series a and unstoppable expansion across the globe, there’s never been a better time to join.
The ultimate role
Collaborate with small companies, enterprise customers, and internal customer facing teams to scope, build, and ensure the successful integration of a clients’ backend system or third party api.
Understand new and existing clients’ integration project requirements, help validate these requirements against our platform, and identify and mitigate technical and business risks.
Backend software development in a nodejs-based micro-service architecture, along with other modern development tools and ci/cd (k8s, typescript, testing, linting etc)
Communicate and advocate customers` feedback to product and engineering.
The ultimate profile
You love working and communicating with customers directly in a fast-paced environment to truly understand and solve their problemsAlongside, having the technical skills to make the solution a reality.
A few years experience working directly with clients in a technical capacity.
Backend software development experience, preferably in node.jsStrong experience building scalable and resilient rest apis is helpful.
Proven ability to navigate and excel in an ambiguous environment.
Education in a technical field or equivalent experience.
Excellent communication skills, both verbal and written english.
Comfortable working on multiple projects at once and dealing with ambiguity.
The ultimate offer
Transparency is important to us, so we want to be clear about what the ultimate opportunity means for you:
Generous pto policy of 28 days per year.
Truly flexible workingOffice, home-based or a mix of both, you work where it works for you(a stylish, well-lit kreuzberg-based office).
We recognise that you bring your best and we show our appreciation with actions, not just words – our competitive salaries and generous stock options program ensures that our success is your success.
Personal growth allowance for you to spend on whatever it is that makes you thrive – whether it’s a coding course, learning a new language or that pottery course that keeps on popping up on your feed, we’ve got you covered.
Team events all year long – meat-free bbqs, stand-up paddle boarding, volleyball… you name it, we’ll organize it, plus team off-sites to unite because we’re better together.
A truly diverse team awaits you40% of our workforce identify as women and we come from over 35 nationalities.
Our commitment to you
Recruiting and developing a diverse range of talent is critical to our growth philosophyWe understand we might need to adapt our process and we’re happy to cater to any reasonable adjustments you may requirePlease let the talent team know if we can help you with the application process in any way and at any stage.
If you want to find out more about us check out our ultimate open culture which will provide a deep dive into life at ultimateHere’s our behind-the-scenes social media too: ultimate life.
We are an equal opportunity employerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability statusUltimate prohibits discrimination and harassment of any kind: ultimate is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Department engineering remote status fully remote employment type full-time
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