Ujjivan Small Finance Bank Ltd Looking for Customer Care Representative at Calicut, Kerala Full Time

Customer Care Representative – Kannur

Kozhikode, Kerala, India

Department

SOUTH BUSINESS

Job posted on

May 23, 2022

Employee Type

Permanent

Experience range

1 year – 3 years

• Any Graduate with Minimum 1-2 experience is customer service
• Knowledge of local language and area with good communication skills – local hire
• Responsible for delivering seamless customer experience; make Ujjivan customers feel as ‘privileged customers ‘of Ujjivan and play an active role in improving customer retention rates
• Accountable for implementing customers life events management framework at the Branch; ensure adherence to guidelines specified there of
• Ensure addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ
• Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns
• Understand customers’ requirements and create opportunities to cross sell relevant products/ services
• Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof
• Engage in creating awareness about appropriate loan utilization/savings to the customers
• Responsible for motivating customers to use alternate channels such as ATMs, phome banking, mobile banking and assist/educate customers to use ATMs or dispensing cash .
• Maintain current knowledge of company products and services, applicable regulations –KYC/AML norms