Udaan Looking for Regional Collections (North) at India Full Time

About udaan:
udaan is a B2B ecommerce platform that brings traders, wholesalers, distributors, retailers, and manufacturers in India on to a single platform. Our goal is to make ‘doing business’ easy in India & make B2B commerce convenient and efficient

udaan Capital is the NBFC arm of udaan & offers credit services to buyers and sellers on and off udaan’s B2B ecommerce platform to grow their business further. This space is largely untapped with less than 10% of MSMEs having access to working capital loans from financial institutions. In this way, udaan is uniquely positioned to formalize &scale trade credit.

Learn more about us: https://udaan.com/

Role Description

Function: Credit

Sub Function: Collections

Location: Kolkata

Reports to: Zonal Manager-Deepak Khanna

Team Composition: team handling-2 Sr Managers(under them CCM team of 11-12 members)

Job Responsibilities

• Strategizing and driving collections across the zone.
• Managing 60+ days past due and above.
• Developing and implementing segmented collection strategies and processes depending on bucket/ area/ product/ customer behaviour etc.
• Building and managing an engaged collections team that takes pride in their work.
• Contributing to overall business strategy and annual budget process.
• Recruiting, coaching, and mentoring the team; identifying team goals.

KRAs & KPIs of the role

• Collection targets achieved across due months for the cluster for the cluster
• Improve the collection cost metric, i.e., cost incurred for every rupee collected.
• Timely completion of operational activities across the zone.
• High customer satisfaction in terms of service.
• Compliance on code of conduct
• Adequate manpower presence on field – hiring against open positions.
• Training, coaching and performance incentivization of the entire team.

Functional Competencies

• Results Orientation: Deliver on daily numbers, short-term goals and long-term milestones set by business. Consistently deliver impact commensurate to the role.
• Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Has deep sense of ground reality and leverages it to achieve results.
• Data Driven/ Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making.
• Team Management: Recruit, mentor and motivate the team to achieve targets on regular basis. Drive the team and deliver outcomes for self and team.
• Stakeholder Management: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners

Candidate Profile

• Must have at least 10 years’ experience in setting up operations from scratch and scaling them. Experience must include entrepreneurial and/or credit collections stints.
• Must have thorough understanding of hard bucket collections.
• Must have experience in managing large teams of at least 250 + members including the field team.
• Preferably having experience in BFSI or Fintech Industries.
• Having commercial vehicle experience will be an added advantage.
• Must have full time MBA education background.

Department Hierarchy

Field Collections

Job posted on

Jun 8, 2022

Employee Type

Full-time

Experience range

10 years – 15 years