TransUnion CIBIL Limited Looking for Asst. Manager – Sales Ops at   Mumbai Full Time

TransUnion is a global leader in analytics, decisioning and information management. We apply advanced technology and analytic expertise to virtually any data source to develop an in-depth understanding of business challenges. With this insight, we are able to create advantages for businesses around the world and to better manage their risk. We help businesses make better decisions, improve efficiency and identify opportunities. We are present in over 30 countries globally and contribute to the growth of businesses, organizations and the economy of these countries. In India, we operate as TransUnion CIBIL and have been the pioneers in establishing the credit information infrastructure in the country. Many Industry experts and leaders attribute the phenomenal growth in retail lending in India to the credit information support received from TransUnion CIBIL.

TransUnion CIBIL is India’s leading credit information company and maintains one of the largest repositories of credit information globally. We have over 3000 members–including all leading banks, financial institutions, non-banking financial companies and housing finance companies–and maintain more than 1000 million credit records of individuals and businesses.

Our mission is to create information solutions that enable businesses to grow and give consumers faster, cheaper access to credit and other services. We create value for our members by helping them manage risk and devise appropriate lending strategies to reduce costs and increase portfolio profitability. With comprehensive, reliable information on consumer and commercial borrowers, they are able to make sound credit decisions about individuals and businesses. Through the power of information, TransUnion CIBIL is working to support our members drive credit penetration and financial inclusion for building a stronger economy.

We call this Information for Good. For more information visit: www.transunioncibil.com

What is excitement and passion for us?

We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.

Role Description

We are seeking a dynamic and experienced Sales operations individual to join DTC team. As an Assistant Sales ops Manager, you will play a pivotal role in executing operations role.

Roles & Responsibilities
Sales Support

• Serve as first point of contact for critical partner / member support activities.
  Co-ordinate with internal stakeholders for timely execution of partner / member support related activities.
  Sharing Salesforce reports with internal and external stakeholders as per defined process and requirement.

Finance Activities

• Ensuring monthly billing activities are conducted in timely manner. Ensure that counts are validated and 100% accurate billing is completed for any given month
  Tracking month on month achievement against targets and publishing such reports
  Publishing trackers as per prescribed timelines to create visibility of critical financial metrics to create visibility for the top management
  Create and publish MIS reports as per the prescribed MIS Calendar (i.e. weekly, fortnightly or monthly etc.)
  Follow-up with Sales team on Ageing and Collections on a weekly basis.

Operational Activities

• Ensure that all Partner on-boarding is complete before the monthly deadline.
• Ensure that all documentation and go-live mails are received as per defined process and to create a repository of the same.
• Coordinating with IT/ Ops for monthly billing files and counts.
• Coordinating with BPO for completion of QA for employee check process and Dispute team for any related disputes
• Sharing any referral related details with members and follow up for invoices to release payments.
• Experience and Skills
• Proficient in Excel, Power point and other MS Office Tools
• Excellent written and verbal communication skills
• Analytical and data driven mindset
• Minimum 2 years of work experience
• Any experience in process automations and efficiency initiatives is preferrable
• Problem solving skills and detail -oriented

• Proactive to take on more responsibility

  Essential Competencies

  Scientific/ Technical
  Competencies
  1. Operations
  2. Business Acumen
  3. Analytical
  4. Collections and Risk Assessment
  5. Brand Management
  6. Critical Thinking

  Behavioral
  1. Stakeholder Management
  2. Collaboration
  3. Ownership
  4. Communication
  5. Interpersonal Skills