Toll Group Looking for Customer Service Representative at Pune, Maharashtra Full Time

At Toll, we do more than just logistics – we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

Job Description

The role

As the Customer Service Representative, you will:
Managing day to day Customer Service for Sales and Nomination shipments for customers based in Pune.

Handling & Managing day to day pricing for Sales generated business and Toll counterpart, Approved agents & local customs queries.

Maintaining job count report and Job profit for shipments handled ex Pune.

Involved in Negotiations of rates with carriers & overseas networks offices.

Placing bookings with carrier as per rate agreed and service contract and Tracking of shipments on daily basis.

Ensuring no documents is released without payment for COD customers

Efficient & Timely communication with Customers thus improving the information flow & reducing process times at each stage.

About you

To be successful in this role, you will need:
Atleast 3 years of experience in customer representation and operations role.

Good exposure of freight forwarding Industry.

Be Connected

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

To find out more about us visit www.tollgroup.com/careers

You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.