Timely Find Looking for TECHNICAL SUPPORT ENGINEER at Vadodara, Gujarat, India Full Time

Summary

This position is responsible for delivering technical assistance and support to end-users of hardware and software systems, ensuring the seamless operation of technical systems and enhancing customer satisfaction through effective solutions.

Primary Responsibilities

• Address customer inquiries and provide technical support across various communication channels
• Diagnose and resolve technical issues related to software, hardware, and network configurations
• Collaborate with the product development team to address complex customer issues and provide input for product enhancements
• Document support interactions and maintain knowledge base articles for future reference
• Install and configure software and hardware to optimize end-user experience
• Support the maintenance and enhancement of internal technical systems and infrastructure
• Conduct remote troubleshooting and provide guidance to customers
• Escalate unresolved issues to appropriate internal teams or third-party vendors
• Offer training and mentorship to new support team members
• Participate in on-call rotations for after-hours support as needed

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Demonstrated experience in technical support or similar role
• Expertise in operating systems, networking, and software applications
• Proficient in IT hardware and software troubleshooting
• Exceptional customer service and communication skills
• Ability to prioritize and manage multiple open cases simultaneously
• Strong problem-solving and analytical abilities
• Familiarity with remote support tools and techniques
• Industry certifications such as CompTIA A+, Network+, or other similar credentials are advantageous
• Knowledge of database management and SQL is a plus

Skills: communication,customer,technical systems,technical support,communication skills