TIGI HR ® Looking for Technical Support Engineer at Ahmedabad, Gujarat, India Full Time

Technical Support Engineer

Experience: 2-5 Years

• Seeking a dedicated Technical Support Engineer with 2 to 5 years of experience, open to rotating shifts including mornings, afternoons, and nights on a fortnightly basis.
• Proficient in English communication, capable of comprehending and resolving client issues from diverse regions.
• Skilled in multitasking, capable of addressing multiple issues either as part of a team or independently.
• Profound knowledge of support and communication etiquette in day-to-day client interactions as an application analyst.
• Exceptional command over English to translate complex technical concepts into easily understandable client emails.
• Responsible for promptly responding to client emails regarding reported issues and queries.
• Collaborating with clients for ongoing issues and product training, as well as coordinating internally with the development team.
• Facilitating communication and coordination with teams in the US and UK to address client issues.
• Conducting online WebEx meetings with clients to troubleshoot issues.
• Preparing client environments locally, including VM setups with similar configurations, and testing/replicating reported issues and scenarios.
• Testing patches and hot fixes in a local environment.
• Engaging in in-house support tasks, such as database updates and preparing weekly reports.