Thyrocare Technologies Ltd. Looking for IT Support Executive at Navi Mumbai, Maharashtra, India Full Time

This job is provided by apna.co 1. Help Desk Support:

• Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.
• Provide prompt and efficient resolution of hardware, software, and network-related issues.
• Troubleshooting and Problem Resolution:
• Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment.
• Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution.
• Inventory Management:
• Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse.
• Assist in the procurement and deployment of new IT assets as needed.
• Data Security and Backup:
• Ensure data security measures are followed, including regular backups of critical systems and data.
• Assist in implementing security protocols to protect sensitive information.
• User Training and Documentation:
• Conduct training sessions for Lab personnel on IT procedures, best practices, and software usage.
• Maintain documentation for IT processes, troubleshooting guides, and user manuals.

6- Active directory management

7- SaaS application management.

8-Server Administration

9-Firewall and Networking knowledge.