Thought Frameworks Looking for Immediate Joiner-Desktop Support Engineer_0 to 6 months exp (BLR Location) at Bengaluru, Karnataka, India Full Time

Exp Level : Fresher to 6 months

Desktop Support Engineer

 

Responsibilities :

l  Provide support for hardware components, including desktops, laptops, monitors, keyboards, mice, printers, and scanners.

l  Install, configure, and troubleshoot operating systems (e.g., Windows, macOS) and software applications.

l  Conduct hardware and software upgrades and repairs as needed.

l  Respond to user inquiries and technical issues promptly, either in person or remotely.

l  Assist users with account setup, password resets, and access permissions.

l  Diagnose and resolve hardware and software issues by performing tests and analyzing system logs.

l  Identify and address network connectivity problems.

l  Perform routine maintenance tasks, such as software updates, patches, and antivirus scans.

l  Monitor system performance and recommend optimizations.

l  Configure and troubleshoot peripheral devices, including printers, scanners, and external storage devices.

l  Install and maintain device drivers and updates.

l  Maintain accurate records of hardware and software inventory.

l  Document support tickets, resolutions, and procedures.

l  Prepare reports on support activities and recurring issues.

l  Assist in ensuring the security of end-user devices and data by implementing security policies, software updates, and access controls.

l  Provide basic training to end-users on using hardware, software, and common applications.

l  Develop user-friendly guides and documentation.

l  Manage hardware and software inventory, including procurement, asset tracking, and disposal.

 

Qualifications

l  A bachelor’s degree in computer science, information technology, or related field is preferred.

l  Proven experience in desktop support or related IT roles.

l  Strong knowledge of desktop operating systems (e.g., Windows, macOS) and common software applications.

l  Familiarity with hardware components, network configurations, and peripheral devices.

l  Excellent problem-solving and communication skills.

l  Customer service-oriented with the ability to provide a high level of end-user support.

 

Soft Skills:

l  Strong communication and interpersonal skills.

l  Patience and empathy when dealing with end-users.

l  Ability to work independently and in a team.

l  Adaptability to new technologies and a dynamic IT environment.

 

Important :

Candidates residing nearby to Banashankari, Jayanagar, Uttarahalli, etc need only apply.