Thiess Looking for Analyst- Service Desk at Gurugram, Haryana, India Full Time

Job ID

928964

Job Type

Permanent Full Time

Location

India – Gurugram

Categories

IT

Applications close

30 Nov 2023 India Standard Time

Work with a team of the best

With a global business, we offer diverse and rewarding careers. We are committed to Thiess being a company and a culture where great people can excel and where they are developed and supported to reach their highest potential. Join our team today.

About The Role

Role: Analyst- Service Desk

In This Role, You Will

Work Experience

• Experience of working within a complex ICT environment
• Demonstrated experience in the operation and technical support of PC’s, associated peripherals, and software in a complex windows environment.

Technical Skills Must Have

• Working experience in Active Directory
• O365 Admin Console
• Troubleshooting of Laptops, Printers and VC devices
• Ticketing Tool (Service Now/BMC Remedy/Manage Engine)

Good To Have

• Azure Active Directory
• Network Monitoring Tool (Like SolarWinds)
• SCCM
• DHCP/DNS Servers

About You

Technical Skills

• Ability to communicate effectively to all levels of the organization
• Working knowledge of enterprise ICT environments.
• Knowledge of ITIL practices desirable.
• Active Directory user account administration- User Creation, Password Reset.
• Working knowledge of an ICT incident call management system. (Service Now desirable)
• Working knowledge of common desktop software including Windows 10 and MS Office365.
• Working knowledge of workstation hardware and peripheral devices
• Good to have an exposure of server technologies such as Active Directory, Group Policy, Citrix and SCCM.

Desirable Skills

• Knowledge of Anti-Virus/security practices.
• Network monitoring tool.

Ability to provide in-depth technical PC support and analysis.

What Thiess Can Do For You

• Thiess’ commitment to ongoing training & development
• Role-specific training/accreditation
• Health & wellbeing program
• Medical & Insurance
• Flexible work arrangement

About Us

Thiess partners with its clients to deliver excellence in open cut and underground mining in Australia, Asia, Africa and the Americas. For more than 80 years, we’ve operated in diverse commodities, geologies, environments and cultures our team comprises industry leaders who contribute their skills, knowledge and experience each day to the benefit of our clients, project partners and wider stakeholders.

Thiess’ India office, located in Gurugram is a support facility designed to provide capacity and resources to support Thiess’ global business. Housing a team of high caliber professionals from multiple disciplines, the Hub will provide a valuable resource to support global business

Visit our website to learn more – http://www.thiess.com

Driving a diverse, inclusive and respectful culture

We’re committed to safe, healthy and respectful workplaces. A place where everyone matters always.

We welcome and celebrate the differences and similarities among people including gender, identity, ethnicity, race, heritage, sexual orientation, disability, age, culture, religion, language, and education.

We believe diverse experiences and perspectives not only make us more innovative, productive, and engaged, but are crucial to our success.

If you require assistance to apply for this job because of disability or special needs, please contact us. No other requests will be acknowledged.

How To Apply

This role is an opportunity to take the next step in your career. With our culture of recognition, development, and a stimulating and satisfying work environment, there is no better time to join Thiess.

To apply for this role, please click the ‘Apply’ button or the link below.

How To Apply

Applications close

30 Nov 2023 India Standard Time