The Wooden Street Furnitures Looking for Executive – Customer Support at HSR Layout Full Time

Job Information

Work Experience

0-2 years

Industry

E-Commerce Furniture

State/Province

Karnataka

City

Bengaluru – HSR Layout

Zip/Postal Code

560102

Country

India

Job Description

1. Support & provide customer service via calls & chats.

2. Handling customer queries.

3. Effectively dealing with customers & identify and assess customers’ needs to achieve satisfaction

4. Meeting the expectations of the customers and other duties as assigned.

5. Taking care of after sales services

6. Use a structured approach for identifying problems and assessing what can be done.

7. Provide accurate, valid and complete information by using the right methods/tools

8. Build sustainable relationships and trust with customer accounts through open and interactive communication

9. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

10. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

11. Follow up to ensure that appropriate actions were taken on customers’ requests.

12. Refer unresolved customer grievances or special requests to designated departments for further investigation.

Requirements

Proven customer support experience

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Comfortable working in rotational shifts (morning & afternoon) and weekends working.

▶️ Executive – Customer Support

🖊️ The Wooden Street Furnitures

📍 HSR Layout