Terrabit Consulting Looking for IT – Application Support _ L2 at Gurugram, Haryana, India Full Time

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are ambitious enough to reinvent it. Come, transform with us.

In this role, you will serve as EUC platform Analyst for Endpoint Management, responsible for performing all aspects of Incidents Tickets, Problem Management Tracking, Aging tickets analysis, Change Efficacy analysis and reporting.

You shall be expected to manage Daily/weekly reviews with other SME domains for complex IT implementations across multiple towers including applications, products etc.

Responsibilities

• Strong knowledge of Driving Incidents, Change and Problem Management with focus on RCA and RCCA in collaboration with larger SME group and domains
• Needs to manage OEMs relationship and resolve dispute if any between internal and partner stakeholders
• Bring Industry best practices to ensure operational stability and governance around it.
• Drive Service improvement projects across in partnership with internal and partner teams
• Explore opportunities to optimize and ensure we are inline with customer requirements

Qualifications

Minimum qualifications

• Bachelor’s degree in Computer Science or equivalent subject
• Candidate with rich years of experience in ITIL framework.
• Experience with desktop deployment automation, migration and troubleshooting
• Experience managing an Windows 10 OS image for large corporate environments
• Evaluate emerging technologies to ensure technical solutions are compatible with the company’s business needs and strategic objectives

Preferred Qualifications

• Have experience on Incidents, problem and Change Management.
• Good to have Certification and fair understanding on Tanium or Airwatch workspace one MDM platform
• Good to have experience in the implementation, administration and configuration of Workspace one(MDM) Enterprise environment or Managed Patching platform Tanium
• Good to have experience of Tanium Administration and troubleshooting knowledge on patching platform for business scale of 20k+ Endpoints.
• Good to have Investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrences
• Fair understanding on Absolute, Smart deploy and Win10 endpoints

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.