TEBillion Systems Pvt Ltd. Looking for Customer Success Executive Full Time

Designation: Customer Success

Desired Profile Required:

• Should have good communication and interpersonal skills.
• Should be confident and quality focused.
• Excellent verbal and written communication skills
• Must have strong conceptual knowledge.
• Must be customer centric.
• Must have patient.

Key Roles & Responsibilities:

• Respond to customer inquiries and problem escalations.
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a thorough understanding of client process and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service to our customers.
• Regular follow-ups regarding issues queries and operations with concerned person.
• Handle all issues and queries of customers through mail, phone, and letter interaction.
• Responsible to demonstrate capacity for critical thinking and analysis.
• Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.