Tata Consultancy Services Looking for Service Desk Management – QA at Greater Bengaluru Area Full Time

Greetings from TCS !!!

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

We are looking for – Service Desk Management – QA

Experience Range: 4 to 8 years

Location:- Delhi , Gurgaon

NOTE:

· Please share resume and below details in one email with subject line as Service Desk Management – QA to get processed your application immediately.

· Candidate who did not registered in iBegin(TCS) career portal will get link for registration so they need to complete basic registration, Candidate who are already registered will be processed with same EP number.

· Interview Link (Team invite) will be sent on before day interview schedule day till 9PM.

Job description

Must-Have:

• Excellent people skills especially having the ability to communicate (negative and positive) feedback.
• 1 year or more hands on experience in the quality assurance customer service space specifically within the information technology industry.
• Proven customer service, analytical, and problem resolution skills.
• Excellent interpersonal, written, and verbal communications skills at all associate levels.
• Ability to be a team player, with strong organizational & time management skills.
• Good organizational skills, knowledgeable in goal-setting practices and how that applied to this QA position.
• Understanding of data visualization abilities and understanding of support metrics
• Perception of basic business metrics and how support impacts those.
• Problem-solving capabilities to create meaningful strategies to improve overall support quality.
• Familiarity with Service Now application and Business Intelligence (BI) platforms will be an added advantage.