Greetings from TCS !!!
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
We are looking for -Service Desk Management – Associate
Experience Range: 2 to 7 years
Location:- Noida
NOTE:
· Please share resume and below details in one email with subject line as Service Desk Management – Associate to get processed your application immediately.
· Candidate who did not registered in iBegin(TCS) career portal will get link for registration so they need to complete basic registration, Candidate who are already registered will be processed with same EP number.
· Interview Link (Team invite) will be sent on before day interview schedule day till 9PM.
Job description:
Service Desk Management – Associate
Must-Have:
Provide Level 1 support for all in scope services.
· Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group.
· Perform active case management and be accountable for end-to-end delivery of requests that originate with them and is responsible for ensuring resolution is driven by all downstream support groups.
· Monitor Incident or Problem status to facilitate Incident/Problem closure within defined service level standards or escalate in accordance with the escalation management process.
· Develop, establish and maintain call prioritization guidelines and escalation procedures.
· Provide a systems status recording with status information such as known Major Incidents and estimated recovery time.
· ServiceNow Queue Management – Incident, Service Request, Problem & Change.
· Ensure all the specified SLAs are met in accordance with the customer agreement.
· Maintain and drive the call quality keeping customer satisfaction as priority.
· Escalate customer concerns on timely basis and follow up to closure.
· Take end to end ownership of call and ticket to ensure timely closure and resolution.
· Follow the quality parameters as specified by the quality protocol and process to be followed.
Job Description Dear Doctor, Wishes and Greetings from Pacific Asia Consulting Expertise !!!!We introduce ourselves as one of the leading...
Apply For This JobJob Description Job Title: Customer Care Executive Company: Analystmate AcademyLocation: Noida, Work from HomeEmail: [email protected] About Analystmate: Leading Ed-Tech startup...
Apply For This Job– Nazwa jednostki organizacyjnej ZUS Oddział w Toruniu – Nazwa komórki organizacyjnej Wydział Zasiłków – Miejsce pracy ZUS Inspektorat w...
Apply For This JobManage large amounts of incoming calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with...
Apply For This Jobbarista EXPERIENCE 1 – 4 years LOCATION Pahadi Village, Off. The Western Express Highway, Cama Industrial Estate, Goregaon(E), Mumbai, Maharashtra...
Apply For This JobPosted Date : 04 Jul 2023 Function/Business Area : Petrochemicals Location : Navi Mumbai Job Responsibilities : . SHORTDESCRIPTION ....
Apply For This Job