Tata Consultancy Services Looking for Information Technology Service Management Manager at Pune, Maharashtra, India Full Time

Greetings from TATA Consultancy Services

Job Openings at TCS

Skill :ITSM ( Asset & Config Manager)

Exp range :4-8 years

Role : Permanent Role

Job location :PUNE/CHANDIGH/KOL

Current location : Anywhere In India

Interview date :10th May 24(FRiday)

Interview mode : MS Teams

Notice period :Less then 30 days

Pls find the Job Description below.

implement the organization’s Configuration Management policy and standards.

Coordinate Timely CMDB update.

Configuration Management plan, principles , processes implementation. Maintains Asset data and the Asset data model. Monitors lifecycle events of the Assets and report asset data.

Manage the day-to-day activities of the process and ensure operating procedures are documented to support the activities. Maintain the Configuration Management System, including the CI data model and relationships.

Assign approved Change tasks to CMDB admins for execution.

Coordinate interfaces between configuration management and other processes.

Collaborating with management to gather and analyze operational information.

Executes population of the CMDB and ensures regular housekeeping of the CMDB.

Manages and maintains CMDB, central libraries, tools, and data.

Manages Data entries of Cis based on the RFC and ensures that the CMDB is updated when a Change is implemented.

Provides reports, including management reports, impact analysis reports and configuration status and audit reports on request basis.

Analysis of operational changes and asses the change impact.

Chairing the Change advisory board (CAB) with relevant stakeholders and other suppliers to discuss higher risk changes.

Prepare Change Summary Sheet that summarizes all RFC’s. This sheet helps the CAB team to understand and evaluate the proposed change.

Provide necessary information to the owner of the change.

Resolve issues related to change.

Plan and organize a range of acceptance activities to underpin the successful release of software, hardware and associated Configuration Items.

Maintain all change documentation (policies, procedures, templates, etc.)

Relationships to incidents and other changes are properly identified.

Police the emergency change process to ensure emergency change record documentation is accurate and complete

Manage bi-weekly and monthly Change review meetings and provide data metrics

Follow up with Change Owners to ensure quality concerns are understood and addressed.

Good experience in Implementation of CI in CMDB.

Should have Experience on Configuration Management tools.

Good experience in CI Discovery knowledge.

Should have experience in configuring the Data precedence rules, CI identification, classification and mapping.

Proficient in process management competences.

Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word, Excel and PowerPoint)

SIAM Professional certification is preferred – ITIL V3 Foundation Certification is required. ITIL Service Manager Certification preferred.

Must Have – Knowledge of change management tools and methodologies

Mandate Skills: ServiceNow ITSM, ITIL Processes

Create, update and decommission CIs as requested by data owners.

Provide accurate CI and related document information to requesting parties.

Perform CI status accounting and reporting. Assist Configuration Manager in performing CI audits and verifying the accuracy of CMDB.

Participate in audit report reviews and ensures regular housekeeping of CMDB.

Perform configuration audits to check that the physical IT inventory is consistent with the CMDB and initiates any necessary corrective action.

Establish interfaces with Change Management, Asset Management and tools.

Thanks & Regards

Priyanka

Talent Acquisition Group

Tata Consultancy Services