Tata Communications Looking for Customer Service Executive – Customer Service Operations (Customer Service Operations)_1 at Pune Full Time

Job Description

Job Family Descriptor

Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise

Broad outline of the Role

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Purpose – Broad objective of the role

Operating Network – Key External

Operating Network – Key Internal

Size and Scope of Role – Financial

Size and Scope of Role – No. of direct reports

Size and Scope of Role – Total team size

Size and Scope of Role – Other size parameters

Minimum qualification & experience

Graduate with 0-4 years of experience

Other knowledge/skills

Demonstration of problem-solving skills
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain awareness of latest technologies in the domain

Key Responsibilities

Taking ownership of customer issues reported, solving their problems through by providing resolution.
Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved and work proactively to maintain the same.

Technical Competencies

Knowledge / Skills

Communication Skills

Job Segment: Operations Manager, Engineer, Operations, Customer Service, Engineering

▶️ Customer Service Executive – Customer Service Operations (Customer Service Operations)_1
🖊️ Tata Communications
📍 Pune