Job Name : Customer Service
Salary : 18000 – 21000 a Months
Exp: 0 – 4 years
Company Name : Tata CLiQ
Location : Gurgaon, Haryana
Qualification : Graduation
Language : English/Hindi
Job Info –
Full Job Description
Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Electronics, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities. It is also India’s definitive destination for exclusive Fashion and Electronics brands.
At CLiQ:
- We obsess over customer delight.
- We are out there to find an alternate way of doing e-commerce.
- We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.
- We believe in Uncomfortable Transparency.
- We will always be respectful, empathetic, and caring about the well-being of our teams.
- we encourage experiments and creativity in Technology.
- We develop and use technology to enhance day-to-day life and have a positive impact on customers.
- We encourage experiments and creativity in Technology.
We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all”
Roles & Responsibilities
- Conceptualize, prioritize, and execute & measure impact of new features
- Lead the ideation, experience and technical development of disruptive innovations across e-E-commerce Customer services.
- Manage the delivery of business change and business readiness, working closely with the business to ensure the solution is delivered at a high quality.
- Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product.
- Own the product roadmap, drive action throughout the organization to get products to market, write high-level requirements and manage all aspects of in-life products, including customer feedback, requirements, and issues
- Involve in Planning and executing unit, functional, system, integration, user acceptance, and performance testing during various phases of testing cycles.
- Work cross-functionally with design and technology teams to ensure timely and quality release of product/ enhancements
Ideal Candidate
- Must have worked on Customer service/Customer support/Customer engagement product implementations.
- Prefer to have experience in any of the Customer Service enterprise applications like SAP CRM, Salesforce CRM, Oracle Service cloud, Zendesk etc.
- Prior work experience in Contact Centre Technologies is an added advantage
- 2+ years’ experience in product/ program management/ development, preferably with ecommerce or product companies
- Bachelor’s degree in Engineering, related technical field, or equivalent practical experience.
- Strong data analytics and benchmarking approach to product problems.
- MBA preferred but not necessary
- Excellent analytical, quick learning and problem-solving skills with a desire to work in a team-oriented environment
- Knowledge agile sprint planning and first principles of product management
The opportunities we have are perfect for highly motivated and talented candidates.
We are looking for candidates who have a strong passion for customers, a high level of comfort with uncomfortable transparency, and a keen sense of ownership and drive to deliver results.
So QUiQ – PiQ – CliQ before the opportunity is missed.
APPLY NOW – https://rb.gy/jxh9fd
