Remote: Remote
Overview:Taomish is currently seeking a passionate Business Application Support engineer to join our team in Bangalore. In this role, you will be responsible for understanding application and taking care of the application support with all technical aspects as per below which meet the needs of our clients. Roles and Responsibilities:· Good understanding of SLA (Service Level Agreement) framework and technical investigation.· Good understanding of tracking the ticket and escalation methods.· Quick thinking and solving production issues.· Actively monitor our cloud-based SaaS application and its interface points with other applications and resolve any potential issues proactively.· Sending communication and reports of any threshold system health conditions.· Escalation in case of repeat system health conditions. Track and support fixing problem tickets for permanent solution.· Prioritize each issue and communicate resolution plan to relevant stakeholders.· Analyze incidents, replicate, and provide resolution or alternate work around till permanent solutions are deployed.· Manage/provide emergency fixes and data patches if found necessary.· Work with other cross-functional team members to understand root causes and coordinate the resolutions.· Document how each issue was resolved and what the root cause was and suggest how to prevent similar issues.Qualification:· 3+ years of enterprise software industry experience. · 3+ years of experience and proficiency in cloud based B2E or B2B SaaS application support. · Application configuration understanding, for any ERP or enterprise application.· Experience with using issue tracking software (e.g.: JIRA, Gitlab, etc.). · Practical knowledge of network protocols and cloud paradigm. · Familiarity of system monitoring, alerting and dashboard tools.· Technical support experience with applications hosted in cloud environment.· Working knowledge on Linux, Relational Databases, SQL query, AWS, etc. · Hands on experience of deploying code/configuration changes to remote systems.· Understanding of SSL and purpose of certificates and renewal.· Strong written and verbal communication skills.· Strong analytical and problem-solving skills.
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