Job Type: Full-time
Remote: Remote
Customer SupportSpecialistExperience:5 yearsSalary: AUD/month (based on experience)ExpectedNotice Period: 2 to 4WeeksShift: (GMT10:00)Australia/Brisbane (AEST)OpportunityType: RemotePlacement Type:ContractualContract Duration:Fulltime 12 months(*Note:This is a requirement for one of Uplersclients)What do you need forthis opportunityPrimarySkills:personality traits ISTJ or ESTJCommunication Skills Customer Support ecommerce platforms OnlineMarketplace Organizational Skills Problemsolving skillsDataAnalysisAssessment:RolebasedAI Screening covering Communication and TechnicalSkillsOur Hiring Partner is Lookingfor:Customer Support Specialist who ispassionate about their work eager to learn and grow and who iscommitted to delivering exceptional results. If you are a teamplayer with a positive attitude and a desire to make a differencethen we want to hear from you!Roles&Responsibilities;:CustomerInteraction and Support:The primary role involves interacting with customers toaddress their inquiries complaints and other feedbackProvide highquality support through email chat phone orsocial media The specialist must efficientlyresolve customer issues which may includetechnical problems related to the ecommerce platformorder processingshipping refunds and other servicerelatedissues Manage sensitive issues with empathyand discretion Resolve conflicts and negotiatewith customers whennecessaryKnowledge ofECommerce Platforms:A deepunderstanding of the specific ecommerce platform(s) likeShopifyZendesk etc. used by the company is crucialThis includes familiarity with the backend systems orderprocessing inventorymanagement and other relatedfunctionalities Troubleshoot minor technicalissues related to theplatformData Analysis andReporting:The role mightinvolve analyzing customer feedback and support metricsto identify trends areas for improvement andto report on customer support performancePrepare regular reports on customer interaction trendsand issues Analyze data to understand customerbehavior and expectations Work with otherdepartments (like sales and marketing) to align customer supportwith overall businessgoalsProcessImprovement:The specialistis often responsible for identifying and implementing improvementsin customer support processes and strategies to enhance efficiencyand customer satisfaction Analyze customerfeedback to identify patterns and areas for improvementSuggest enhancements to the customer supportprocess Implement new technologies ormethodologies to enhance customerexperienceMultitasking andPrioritization:Ability tohandle multiple tasks simultaneously and prioritize themeffectively to ensure timely resolution of customerissuesThis job typically requiresexcellent communication skills problemsolving abilities attentionto detail and a customerfocused mindset. Prior experience incustomer support especially in an ecommerce environment is oftenessential.This RoleRequires:A bachelors orhigher degree in business communications or a related field isoften preferred Minimum of 5year experience incustomer service for international online marketplaces (eBayTradeMe Amazon TheMarket Shopify Newegg Rakuten etc) &shipping; software including other customer serviceportals Proficiency in eCommerce platforms andcustomer service software Strong Ecommercebackground Leadership Qualities: Ability tolead and motivate a team ProblemSolvingSkills: Strong analytical and problemsolving abilitiesCustomerCentric Mindset: Focus on delivering exceptionalcustomer service Quick learner with theability to absorb extensive information on our brands historyproduct offerings and communications/advertising programOutstanding written and verbal communication skills greatphone etiquette and elevated speech Proactivepersonality and selfmotivator Demonstratesinitiative with the ability to multitask and be detailoriented in afastpaced environment Proven to be organizedmethodical and rigorous Strong computer skillsin Microsoft Office applications and the ability to learn newapplications quickly Team player able todevelop great relations withcoworkersHow to apply forthis opportunityRegisteror login on our portal & fill out theapplication Clear the given AI Screening (30min) and Click on Apply to get shortlisted Ourteam of talent matchmakers will matchmake you with theclient Crack a quick interview with ourclient Land your global dream job and get yourexciting careerstarted!About our HiringPartner:New Zealands fastest growingyoung and vibrant etailer that aims to provide top quality productsthroughout New Zealand & Australia. The objective is tomake a platform available to buyers who are seeking qualityproducts at good bargain. We serve the Australasia with massiverange to the general Household needs across kitchen tools &appliances; cell phones audiovisuals outdoor equipments personalcare health & beauty products and other small gadgets& accessories. We have multiple warehouses located in NewZealand and other overseas countries. We are here to help you tosave cost by drop shipping product directly from our overseaswarehouse/supplier to your door step with excellent service and aseamless shopping experience.AboutUplersOur goal is to make hiringreliable simple and fast. Our role will be to help all our talentsfind and apply for relevant contractual remote opportunities andprogress in their career. We will support any grievances orchallenges you may face during the engagement.
You will also beassigned to a dedicated Talent Success Coach during theengagement.(Note: There aremany more opportunities apart from this on the portal. Depending onthe assessments you clear you can apply for them aswell).So if you are ready for a new challenge agreat work environment and an opportunity to take your career tothe next level dont hesitate to apply today. We are waiting foryou!Job Type: FulltimeSalary:108336..00 permonthBenefits:Work fromhomeSchedule:DayshiftExperience:total work: 5 years(Required)More jobson
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