TALENT HUB JOBS Looking for HDFC Bank hiring Classic on Phone Officer at Kolkata Full Time

Job Description

HDFC Bank Hiring Classic On Phone Officer

Job Location– Kolkata
Salary-21000/- pm

Position Title: Classic On Phone Officer

Grade : Officer/ Senior Officer
Purpose of the Job: The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service. This position also requires to cross sell banking products to our existing customers over the phone.

Roles & Responsibilities:

• Handling and resolving customer complaints/ queries over phone
• Providing customers with relevant product and service information
• Cross selling various banking products to customers over phone

Key skills:

• Fluency in spoken English & Hindi language
• Open to work in rotational shifts

Competencies:

• Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties)
• Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)

Qualification & Experience:

Graduate with 1 to 4 years of Calling experience.

We are direct HR partner of this Bank
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