Job details
Salary
₹15,000 – ₹22,000 a month
Job Type
Full-time
Fresher
Qualifications
– Secondary(10th Pass) (Preferred)
– Technical support: 1 year (Preferred)
– Telemarketing: 1 year (Preferred)
– Telecommunication: 1 year (Preferred)
– Good English (Preferred)
– English (Preferred)
Full Job Description
JOB DESCRIPTION:
· CSR act as mediator between the customers and the IVR the capture to correct information, CSR will play aperient form and insure accurate details are captured to make a valid lead.
· CSR will ensure high ethics are maintained and no manipulation, misrepresentation is done.
· Monday to Friday Working.
· Shift timing is 7:30 pm to 5:30 am.
JOB REQUIREMENTS
Candidates should have
· Descent English
· Excellent active listening skills sales experience(International Voice process preferred)
· Should be able to understand and comprehend US spoken English
· Typing speed 20 word per minute
· Familiarity with CRM systems and practices
· Customer orientation and ability to adapt/respond to different types of characters.
· Ability to multi-task, prioritize, and manage time effectively
Responsibilities
· Manage large amounts of outbound phone calls
· Generate sales leads
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customers through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Follow up with customers (pipeline) and ensure to document the same.
· Meet / over chief lead generation targets and call handling quotas
· Keep records of customer interactions,
process customer accounts.
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
Job Types: Full-time, Fresher
Salary: ₹15,000.00 – ₹22,000.00 per month
Schedule:
– Night shift
Supplemental pay types:
– Performance bonus
Ability to commute/relocate:
– Navi Mumbai – 400614, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
– Secondary(10th Pass) (Preferred)
Experience:
– Technical support: 1 year (Preferred)
– Telemarketing:
1 year (Preferred)
– Telecommunication: 1 year (Preferred)
Language:
– Good English (Preferred)
– English (Preferred)
Expected Start Date: 01/12/2023
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