Sureworks Infotech Looking for Service Desk Support at Delhi Full Time

Job details

Salary

₹3,00,000 – ₹4,00,000 a year

Job Type

Full-time

Qualifications

– Bachelor’s (Preferred)

– Technical support: 1 year (Preferred)

– total work: 1 year (Preferred)

Full Job Description

Designation: Service Desk Support/System Administrator

Location: Delhi NCR

Experience: 2+ Years

Qualification: Any Degree/Diploma

Roles & Responsibility:

– Be available via different channels like email, phone and the ticket system for all user requests (Incidents / Service Requests) based on the defined process.

– Coordinate the communication for critical incidents

– Deliver a first solution on call for easy Incidents / Service Requests

– Dispatch tickets if they cannot be solved directly.

Do the complete documentation and categorization to ensure appropriate handover to 2nd Level Support.

– Ensure a Service Level based delivery of Solutions

– Identify recurring issues that could be resolved by implementing changes (e.g. if the same cases occur frequently)

– Assist in increasing the content quality within our Knowledge database

– Strong communications skills & experience around Workplace Clients mainly Windows & Standard Office Applications like O365.

Desirable

– Experience with Microsoft 365.

– Understanding and adapting internal customer requirements

– Consulting and training of standard Office solutions

– Process documentation skills

– Good Trouble Shooting skills

Job Type: Full-time

Salary: ₹300,000.00 – ₹400,000.00 per year

Schedule:

– Day shift

Education:

– Bachelor’s (Preferred)

Experience:

– Technical support: 1 year (Preferred)

– total work: 1 year (Preferred)

Speak with the employer

+91-XXXXXXXXXX

Hiring Insights

Hiring 1 candidate for this role

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