Standard Chartered Looking for Support Manager at Tamil Nadu Full Time

Job type full-time regular / permanent

Full job description

Job: technology primary location: asia-india-chennai schedule: full-time employee status: permanent posting date: 03/apr/2022, 8:01:32 am unposting date: ongoing about standard chartered we are a leading international bank focused on helping people and companies prosper across asia, africa and the middle eastTo us, good performance is about much more than turning a profitIt`s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, here for goodWe`re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisationThis in turn helps us to provide better support to our broad client baseThe role responsibilities

Security technology services (sts) is a critical function within standard chartered bank operating under the overall purview of “technology services”.

Strategy

The sts team is made up of cyber security thought leaders, who are accountable for the provision of a global set of cyber security services and products to maintain and continuously improve bank’s cyber security posture in today’s ever evolving cyber security landscape.
The sts team protect the bank from cyber security threats by delivering effective information security technology services, managing, and responding to security incidents to ensure, and support the continuity and growth of bank’s business operations; and meet the both internal and external stakeholders’ expectations across 70+ countries and territories, in which scb operates.

Business

Security production support within sts, is a transversal service with a primary objective to provide production support services (pss) for all sts & css owned products and servicesThe pss function requires an experienced level 2 engineer to setup a production support, run the production support and act as site resiliency engieneerAcross all security products and services in data protectionThis includes supporting all day-to-day producton support operations covering event, incident, problem, release and change activitiesIn addition to business-as-usual activities, the role is also expected to drive service improvement initiatives.

Processes

Take end to end ownership of security technology services incidents/requests in order to resolve them within agreed service levels and to the satisfaction of customers
Help pss team debug difficult issues and achieve resolution
Meet or better assigned slas
Improve stability of applications through root-cause analysis and undertaking preventive / perfective maintenance activities
Look at ways of improving the processes in order to achieve optimum productivity and continuous quality improvements
Help the pss team to provide on call/ on premises coverage on a 7 day a week, 24 hour per day (24/7) basis
Provide necessary support in development, testing and implementation of technical fixes using configurations and code change
Upholding the values of the group and company at all times and compliance with all applicable rules/ regulations and company and group policies.

People and talent

Help team move to sre model of working

Risk management

Adherence to the specified standards of quality and audit / risk requirements

Governance

To build relationship & network with stakeholders within & outside sts
Ensure customer satisfaction through improved service and quality

Regulatory & business conduct

Display exemplary conduct and live by the group’s values and code of conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across standard chartered bankThis includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the group code of conduct.
Lead to achieve the outcomes set out in the bank’s conduct principles: [fair outcomes for clients; effective financial markets; financial crime compliance; the right environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Production support service (pss) manager
Pss team members
Customers (business)
Service desk team members
It country service managers and heads
Itsc unit members, human resources, service quality & risk team

Our ideal candidate

Having a bachelor degree in computer science.
Have technical and functional knowledge of the security products, tools and services/capabilities
Security tools indicated in the skills needed
Have good understanding of itil practices and itsm tools
Has performed production tasks within the sdf/sdlc process
Has supported change management and incident management functions
Highly motivated, results-driven, and able to multi-task
Good communication and interpersonal skills, and able to work well with cross-organizational teams
Experience with enterprise data centre design, devops, and cloud computing

Apply now to join the bank for those with big career ambitionsTo view information on our benefits including our flexible working please visit our career pagesWe welcome conversations on flexible working.

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Posted 30+ days ago