Standard Chartered Looking for Associate, Relationship Management at Delhi Full Time

Job: retail banking primary location: asia-india-delhi schedule: full-time employee status: permanent posting date: 07/feb/2022, 10:32:54 pm unposting date: 22/feb/2022, 5:59:00 pm about standard chartered we are a leading international bank focused on helping people and companies prosper across asia, africa and the middle eastTo us, good performance is about much more than turning a profitIt`s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, here for goodWe`re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisationThis in turn helps us to provide better support to our broad client baseThe role responsibilities

Relationship management

Build and deepen relationships with existing prime customers to achieve increase in share of wallet and revenues.
Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
Manage the portfolio to de-risk against attrition and achieve stability of book.
Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the bank and in other places.
Serve as the one-point contact to the high affluent net worth customers of the bank.

Sales

Generate new business to achieve defined targets in terms of noOf customers, volumes and revenue for the segment

Achieve the targets set in terms of product mix
Induction of all new customers brought in by self, branches & direct sales team.
Achieve “best in class” productivity to maximize the efficacy of the sales process.
Achieve the budgeted cross sell targets.
Aggressive sales call plans to acquire large prospective customers through referrals.
Ensure coverage of customer base in accordance with the approved contact plans.
Coordinate customer events for the cluster along with the product team

Sales mis

Update & maintain all sales mis (calls, prospects, attritions, business done, etc.)
Maintain and update customer information on wms

Service

Nps & customer management

Ensure that nps is at least in second quartile as compared to peers

Use the online cmp system diligently and achieve > 75% of their require customer contact each month

Risk management & compliance

Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and kyc.

Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.

Ensure full awareness of all policies relating to operational risk, sales processes, mis selling, etcAnd comply with the same

Read, understand and comply with all provisions of the group code of conduct.

Our ideal candidate

Knowledge/skills/experience

Graduate/ post graduate

Anywhere between 1 – 4 years of overall experience

Banking knowledge, understanding of front and back office processes and procedures

Good interpersonal skills

Strong communication skills

Team-playing ability

Customer orientation and sales focus

Apply now to join the bank for those with big career ambitionsTo view information on our benefits including our flexible working please visit our career pagesWe welcome conversations on flexible working.