Sprinklr Looking for IT Help Desk Analyst (US shift) at Gurugram, Haryana, India Full Time

About Sprinklr : Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Sprinklr is currently looking out for people like you who can add immense value to our organization. Your profile really stands out and we would love to get in touch with you to get to know you better.

Title: IT Helpdesk Analyst (US Shift)

Experience Required: 2-5Years

Required Educational Qualification: BE/ B.Tech/MCA/BCA/Bsc

Location requirement: Gurgaon (Hours 12:30AM – 8:30AM –> US shift )

Job Description Summary: Sprinklr is looking for a personable, proactive, and driven IT Support Analyst to join its friendly and expanding IT team. Based in Gurgaon, you will have a passion for technology and provide excellent support and customer service for all systems and users across multiple sites for 3500+ employees.

Key Responsibilities:

As IT Helpdesk Analyst, you will :

• Provide local support for the Sprinklr Gurgaon office and Global support for all Sprinklr users.
• Tracking & documenting of all support activities
• Supporting primarily macOS, some Windows, and all common office software and applications such as Microsoft, Adobe and cloud SaaS products.
• Perform laptop setup and inductions for users, hardware troubleshooting and repair.
• General office IT such as conference room, telephone and Printer setups etc.
• Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users.
• Communicate and document troubleshooting techniques and best practices.
• Perform endpoint management deployment and anti-virus security.
• Work with IT Management to constantly monitor and improve delivery of IT systems and support.
• Proactively understand, analyse and research new technical problems when needed.

Required Skills:

• Self-motivation and the ability to work with minimum supervision
• Excellent written and verbal communication skills and meticulous attention to detail.
• Experience working with high-level executives
• Good understanding of Microsoft 365
• Experience with Jamf Pro and enterprise Mac management concepts
• Comfortable with wireless infrastructures technologies (Cisco Meraki desirable)
• Experience with end user customer support, possess strong technical knowledge of macOS; Windows, and other Microsoft products
• Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to user requests.
• Work both independently and as part of a team with professionals at all levels
• Quick learner, proactive individual with the ability to work in a dynamic, fast changing environment.
• Ability to prioritise tasks and work on multiple assignments.

Essential technologies:

• Email security / monitoring
• Exposure to ticketing systems
• Cloud Storage such as Google Drive and OneDrive
• Conferencing / collaboration technologies such as Teams, SharePoint and Zoom
• SSO – SAML and OAuth

Why you should Join Sprinklr:

• Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity
• We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences are excellent at every touchpoint. This is how we all make the world more social together
• We invest in our people – Sprinklrites passionately, genuinely care about seeing one another succeeds in making an impact on the industry. We pride ourselves on having an honest, open
• environment and a supportive culture where we can take risks together
• We believe in our product – Sprinklr is the most complete enterprise social technology in the world, and we’re not just saying that Forrester Wave said it for us! As such, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside

Know More about us : Sprinklr: Unified Customer Experience Management Platform | Sprinklr