SPG Consulting Looking for IT helpdesk (Service desk support, ITIL certification) at Bengaluru, Karnataka, India Full Time

Experience : 2-4 yrs

Work Mode : Remote working

Job Type : Contract to Hire (More than 2 + yrs)

Payroll Company : SPG Consulting

Client Name : DXC Technology

Short Job Description:

Parameter Description

Role Broadband Support Analyst

Years of Experience 2-4 Yrs

Preferred Location HYD 3

Shift Timing (IST) 4:30 PM – 3:30 AM

Total No of positions 1

Engagement Duration(in

months) 6

Short Description Looking for Broadband Support analyst with connectivity technical support skillset

Engagement & Project

Overview

Primary Responsibilities

• Review/analyze incidents and resolve connectivity issues experienced by the

telecommuter

• Manage the incidents via ITSM platform and/or other ticketing applications.

Respond appropriately to incidents placed in one’s queue.

• Triage and escalate issues, analyze/identify the nature and impact of the

problem/issue.

• Identify appropriate resources to resolve the problem/issue.
• Escalate problems/issues to internal subject matter experts (Senior

Support/Provisioning Analyst) or vendor (internet service providers), as

appropriate.

• Correlate multiple events to facilitate issue identification (e.g., due to recent

changes, outages).

• Ensure that escalated incidents are documented, resolved, and closed as needed
• Perform other duties as assigned

Must Have Skills

• College graduate of an IT related course or equivalent experience
• Experience working with internet service providers is a plus
• Analytical and problem-solving experience
• Customer Service Skills, Call Taking/Phone Skills
• Ability to use personal computer and basic software applications; for example:

Microsoft Word, Microsoft Excel

• Ability to handle and prioritize multiple tasks while maintaining attention to detail
• Ability to work effectively in a team environment and independently
• Ability to quickly analyze and understand a problem and identify

practical/pragmatic solutions

• Ability to respond effectively and efficiently to customers through either phone or

email

Nice To Have Skills

• Internet connectivity troubleshooting
• Vendor relation management
• Excellent English communication skills, verbal and written

Skills:

IT Helpdesk (High Priority Incident Management), Warehouse asset management

PLEASE NOTE CONTRACT TO HIRE STAFFING MEANS CANDIDATE WILL BE UNDER THE PAYROLL OF SPG CONSUTING AND WORKING WITH CLIENT DXC TECHNOLOGY.