Southern Travels Looking for Guest Relation Executive at New Delhi Full Time

Job details

Salary

₹21,000 – ₹24,000 a month

Job Type

Regular / Permanent

Qualifications

– total work: 1 year (Preferred)

Full Job Description

We are looking for a Female Guest Relation Executive with experience in Hotel as GRE / Receptionist. Main duties –

– Provide upscale guest service experiences for clients throughout their stay

– Ensure clients are properly greeted upon their arrival

– Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

– Coordinate luggage collection and storage

– Oversee check-in and check-out procedures, including reservations and financial transactions

– Promptly address guests requests, like in-room dining

– Actively listen to and resolve complaints

– Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

– Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

– Inform clients of our hotel services, including breakfast and dining options

– Promote all hotel amenities, conveniences and programs offered

– Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures

– Appraise teams performance and produce regular reports

– Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience

– Examine daily duties, assign tasks and check on progress

– Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

– Recommend local tourist spots, including places to dine, shop and sight-see

– Establish friendly relationships with regular hotel clients

Note : – ** Immediate joiners preferred.

Females with experience as Front Office Executive in Hotel Industry need to apply.**

Job Type: Regular / Permanent

Salary: ₹21,000.00 – ₹24,000.00 per month

Schedule:

– Flexible shift

Supplemental pay types:

– Overtime pay

Ability to commute/relocate:

– New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

– total work: 1 year (Preferred)

Expected Start Date: 10/01/2023

Hiring Insights

Hiring 1 candidate for this role

Job activity

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