Soffit Infrastructure Services (P) Ltd Looking for Desktop Support Engineer at Trivandrum, Kerala, India Full Time

Job Description:

We are seeking a dynamic and experienced IT Support Specialist to join our team. The ideal candidate will have a strong background in end-user device management, demonstrating proficiency in addressing hardware, operating system, and software issues for computer systems.

Responsibilities:

End User Device Management:

– Resolve hardware, operating system, and software issues for computer systems.

– Provide support for office applications, basic business tools, and authentication via Active Directory.

– Understand Windows Server OS 2016, 2019, and 2022.

– Manage network configurations (LAN, Internet, VPN, IP/Soft Phones).

– Configure client-side security settings (Firewall, Antivirus, DLP, VPN).

– Support configurations for peripherals (printers, scanners).

– Perform scheduled proactive activities and patching support.

– Configure and support client-side backup solutions.

– Provide OS support for Windows (especially Windows 10 & 11), Linux, and MAC OS.

– Coordinate with different OEM/vendors for configuration, management, and maintenance.

– Support application infrastructure on the client side (Email, Office).

– Maintain a definitive library for OS, applications, product guides, device firmware, etc.

– Update and maintain configuration documents.

– Manage assets, software licenses, and subscriptions.

– Maintain SLAs and ensure timely escalations.

– Report all incident/service/change requests in the helpdesk tool.

– Provide after-hours support for emergencies and occasional weekend maintenance.

Co-ordination with Remote Team:

– Administer physical & virtual servers and perform scheduled activities.

– Manage storage and backup operations.

– Handle firewall, IPsec, and SSL VPN management.

– Oversee switching and wireless infrastructure.

Skills:

• Excellent troubleshooting skills

• Proven experience as a computer technician or similar role

• Exceptional organizing and time management skills

• Very good communication abilities

• Windows 10 & 11 operating system management skills

• Linux OS management skill

• MAC OS management skill

• LAN – Wired & Wireless network management.

• Reporting

• Basic understanding about IP Phone (VOIP)