Sitel Group Looking for Remote Customer Representative TN, VA, KY at Remote Full Time

Salary $14 an hour job type full-time

Full job description

Your interest in sykes has come at an exciting time in our historyWe`re excited to announce that sykes is now a part of sitel group®️, one of the largest global providers of customer experience (cx) products and solutionsAs you move forward with your job application, you may see some communications come from sitel group as well as sykesJoin us as a customer service agent answering and solving problems related to healthcareIn this role, you will take inbound calls and assist our customers with managing their needsYou will have to navigate through various pages on your computer and add notes to the file.
We provide all the training you will need to be successfulAfter our paid training we will then coach and develop your skills to be a customer service rock star.
This is starting as a work from home position and with great attendance and performance may remain as such based on client needs.
Work with us and you`ll enjoy:

Full-time schedules (40 hours/week)

$14.00/hour starting wage may differ based on line of business

100% paid training

Full benefits package including medical, dental, vision, and life insurance

Company-matched 401(k) retirement plan

Paid time off (starts accruing day one)

Tuition reimbursement up to $5,250 annually (after just one year of employment)

100% paid college tuition through the university of arizona global campus to earn the degree of your choice (after just one year of employment)

Required qualifications, skills and experience
Apply with us, if you possess:
High school diploma or ged
Can pass background and drug screen.

At least 18 years old
A typing speed of at least 25 wpm
Ability to troubleshoot basic and routine customer issues.
Excellent communication skills, both written and verbal
Basic computer skills

Desired qualifications, skills and experience
Desired qualifications

Caring and empathic spirit
Passion for helping people
Desire and dedication to learning something new
Understanding that a new career takes time to master

Desired skills

Using multiple programs at once
Keyboard shortcuts
Navigation between multiple screens

About sykes
Sykes is now a part of sitel group®! as a leading global provider of customer experience (cx) products and solutions, sitel group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand valueWith 160,000+ people around the globe – working from home or from one of our cx hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languagesWhether digital or voice-based, our solutions deliver a competitive edge across all customer touchpointsOur award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
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Eoe/veteran/disabled

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