Sharp Brains Looking for IT Support Technician at Pune Full Time

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Job type

Full-time

Full Job Description

Hands and Feet Support with Responsibility Enlisted Below:

1. SMEs would manage operations by performing proactive monitoring and performing complex evaluations of systems to ensure systems function.

2. Coordinates efforts between systems endpoints to ensure system’s health.

3. Coordinates with both the business and technical needs of the customer to meet the desired deliverables.

4. Oversee Data Centre Day to day activities, access requests, s and Vendor co-ordination.

5. Responsible for handling issues pertaining to operations, production, DR and Co-Location datacenters sites.

6.

Make sure all visitors to DC will adhere the Data Centre Standard Operating Procedures.

7. Responsible of tape media management which includes mounting/un-mounting tapes, maintaining the records, preparing the reports, dispatching the tapes effectively.

8. Responsible for keeping cardboard and containments out of the Data centers and ensuring the space is safe and secure.

9. Responsible to make sure all necessary approvals are in place for all type of requests/activities as per defined process.

10. Responsible for IT equipment Deliveries and co-ordinate with visitors visiting the DC for activities.

11. Maintaining visitor records and provides basic level of troubleshooting when required.

12. Responsible of acting as hands and eye to internal technology teams in case of Incidents/Emergencies during business/non-business hours.

13. Responsible to perform the allocated daily & weekly tasks.

14. Responsible for sending daily & weekly reports.

15. Hardware replacement in case hardware failures and issues,

handle warranty claims with vendors partners.

16. Monitoring of hardware failures and taking necessary actions for all corporate servers, spread across U.A.E.

17. Replacement of Customer replaceable unit and manage the return of faulty parts.

18. Follow the agreed ITSM process.

19. Manage the New hardware ATP and coordinate efforts for deliverable.

20. Maintain the updated inventory for Infrastructure managed.

21. Coordinate during the maintenance activity in the datacenter.

22. Weekly / Monthly management review.

Job Type: Full-time

Ability to commute/relocate:

– Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Deadline: 01/05/2023

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Hiring 1 candidate for this role

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