SAP Fioneer Looking for IT support (JAPAC)-Bangalore, India at Bengaluru, Karnataka, India Full Time

Innovation is and will always be the core of SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.

SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms.

We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.

A global company, with rapid growth, innovative people, and a lean organisation makes SAP Fioneer a place where you accelerate your future!

Requirements

EXPECTATIONS AND TASKS

As an IT support professional, you will be a team member in our cross-functional operations team in Bangalore. You will be responsible for managing all IT and network related topics for India and JAPAC

Expectations:

• Knowledge of modern EMM tools, with a focus on Microsoft Intune, Jamf Pro, Jamf Connect, and their integrations with third-party tools
• Knowledge of Microsoft Azure and Amazon Web Services Hyperscalers. Other hyperscalers (e.g. GCP) is a plus
• Understanding and practical experience in building new and improving existing processes. ITIL certification is a plus
• A Focus on Our Customers: Committed to delivering top-quality IT solutions to both our internal colleagues and external clients
• Willingness to guide, mentor, and lead your future team
• Hands-On Attitude: Readiness to roll up your sleeves and delve into technical complexities as needed
• Balancing Act: Ability and willingness to Multi Task across diverse subjects simultaneously
• Should have skills in other relevant areas of networking LAN/WAN design, router/switch configuration, and a general solid foundation of networking fundamentals
• The company’s 24/7 commitments may require participation in a Rota based, on call system, that will result in callouts outside of standing working hours
• Design, installation, audits, presentation of reports, fault investigation and rectification, liaison and problem solving for customers and partners
• Achieve and maintain relevant technical accreditations as directed
• Manage virtual and physical servers, active directory, physical and virtual environment
• Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best practices

Benefits

• Be part of a well-motivated and high performance team
• Contribute to extensive growth of the company, using state-of-art technologies and hardware
• Close collaboration with the top-management to enable rapid decision making
• Think and work globally
• Enjoy the freedom of acting straightforward: Implement new concepts right away and steer the endeavor from start to finish
• Flexible career paths both in IT departments as well as customer engagements
• Be part of from a prestigious brand and a global range of customers
• Competitive salary based on experience, know-how and ambitions

Education And Qualifications / Skills And Competencies

• Academic degree in Computer Science, Engineering, or comparable qualification
• Strong analytical and problem-solving skills
• Should have keen interest in computer network security coupled with an in-depth knowledge and work experience of security architecture including firewalls, unified threat management, web filtering, email security, multi-factor authentication, and VPN technology
• Excellent communication skills: both written and verbal coupled with an ability to maintain confidentiality
• Commitment to undergo further training through operational requirements and personal development

Work Experience

• 7 to 13 years of relevant experience
• Practical experience in implementing and operating the Microsoft 365 Suite & Cisco Cloud Managed Networks (Cisco Meraki)
• Experience with IaC (terraform) and a DevOps approach in Cloud Management and operations is a significant advantage
• Experience in implementation of Microsoft Security Stack is a plus
• Practical experience in modern SaaS solutions in software development (e.g. Confluence, Jira, GitHub, JFrog, …) is an advantage

Benefits

You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all – the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation.

At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of competitive compensation packages and progression opportunities based on merit.

We offer pension plans and life insurance for financial security. Our health and wellbeing benefits include private medical insurance, wellness cover, and an employee assistance program. Additionally, our mobility benefits vary based on seniority level and include company car benefits and transportation assistance. Furthermore, we provide additional perks such as celebration rewards, a jubilee program, and a meal program.