Sr. Customer Support Executive
Sailo is looking for a Customer Support Executive cum business developer to be responsible for overseeing the customer service process and handling the claims or complaints. Also, they will be responsible for taking care of inbound queries received through emails and chats, notifying TL or manager about the priority tasks to be done by them in a timely manner.
Key Accountabilities
– Maintaining a positive, empathetic, and professional attitude toward renters and boat owners at all times
– Responding promptly to renters/boat owners inquiries
– Communicating with renters/boat owners through various channels
– Acknowledging and resolving renters/boat owners complaints
– Knowing our products inside and out so that you can independently answer questions
– Communicating and coordinating with colleagues as necessary
– Providing feedback on the efficiency of the customer service process
– Ensure customer satisfaction and provide professional customer support
Qualifications/ Desired skills:
College degree in any area
2+ years of related experience
Highly organized and able to manage information and schedules in a fast-paced demanding environment
Great communication skills, attention to details
Good convincing power
Familiarity with CRM like Zendesk, Freshdesk, Zoho
Sales skills
Experience in travel and tourism industry, hospitality, DISPUTES OR CLAIMS &COMPLAINT; will be advantageous
Location: Remote
Special requirements:
Availability to work US EST hours
Flexibility to work on any days of the week
Job Type: Full-time
Salary: ₹25,000.00 – ₹45,000.00 per month
Benefits:
– Work from home
Schedule:
– Evening shift
Supplemental pay types:
– Yearly bonus
Experience:
– total work: 3 years (Required)
Shift availability:
– Night Shift (Required)
▶️ Customer Service Assistant
🖊️ Sailo
📍 Pune
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