Job Purpose
This position is responsible for the smooth functioning of the IT infrastructure along with stakeholder facing roles and requires to establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard.
Key Responsibilities
Managing the relationship with the business team to understand their business requirements and translate them into IT solutions.
● Maintain high performing service support functions including an IT Service Desk, Desktop Support, and VIP Support
● Able to manage multiple plants and office locations for providing seamless IT support & infrastructure enablement.
● Responsible for Capacity planning, Asset governance, and Inventory management for the site requirements.
● Coordinate all infrastructure planned or unplanned activities to ensure proper closure of activities and communication to the stakeholders.
● Drive internal and third-party service review meetings covering performance, service improvem…
Job Purpose
This position is responsible for the smooth functioning of the IT infrastructure along with stakeholder facing roles and requires to establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard.
Key Responsibilities
Managing the relationship with the business team to understand their business requirements and translate them into IT solutions.
● Maintain high performing service support functions including an IT Service Desk, Desktop Support, and VIP Support
● Able to manage multiple plants and office locations for providing seamless IT support & infrastructure enablement.
● Responsible for Capacity planning, Asset governance, and Inventory management for the site requirements.
● Coordinate all infrastructure planned or unplanned activities to ensure proper closure of activities and communication to the stakeholders.
● Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes
● Reviewing incidents/service requests regularly and recommend solutions to decrease repeated issues.
● Act as an escalation point for unresolved and escalated tickets.
● Conduct regular surveys with end-users to determine the effectiveness of the IT support system.
● Assessing internal employees’ feedback to improve, and refine IT support services.
● Project Management and Project execution
● Contribute as a team member to projects and execution such as (Network/ Datacenter/cloud) for the plant.
● Operational & enhancement support for Plant applications.
● Manage business stakeholders.
● Establishing and maintaining strong relationships with internal and external stakeholders
● Ensure all calls are logged in the ticketing system
● Managing Service Delivery Schedules and meeting deadlines.
Interaction : Work Purpose
Technical experts : Interaction with technical experts of key vendors
Education
BTech/MCA/ Diploma in Systems / engineering
Experience
● 5+ years of relevant experience
Preferred
● Strong customer service, project management, and quality control skills.
● Experience in Manufacturing/ Automotive industry/Plant IOT support
● Experience of doing capacity planning for Plants & other locations. (IT Infrastructure as per Business Requirement)
Skill
Behavioral Competencies
● Empowering Leadership
● Customer advocacy
● Boundaryless Collaboration
● Thinking Unconventional
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