Rockwell Automation Looking for Analyst, Technology at Pune, Maharashtra, India Full Time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

JD for Analyst, Technology (Job Requisition R23-8254)

In your role as an IT Analyst within the AP regional IT Team, you play a crucial part in the Business Technology Management organization by ensuring efficient IT Partnership and IT Support for Rockwell Automation users in Asia Pacific. Your responsibilities involve bridging the gap between global core IT Services (such as EUX, Network, or Cloud/Hosting) and the Business Units, enabling them to meet the evolving demands of the business in the AP region. Acting as the representative of IT, you serve as a trusted IT business partner for AP’s core business domains and countries, with a particular emphasis on India.

In your day-to-day role, you demonstrate exceptional proficiency in analyzing and resolving business issues. You effectively collaborate with both internal and external IT service providers, while actively supporting ITIL processes such as INC (incident management), CHM (change management), and PRB (problem management). Your responsibilities include overseeing regional IT communication with various business units, proactively sharing information, and actively seeking input. Additionally, you play a pivotal role in contributing and proposing IT solutions that align with the Strategic IT Roadmap. Furthermore, you engage with stakeholders ranging from local users to senior group leaders within the business units, as well as the respective IT support teams, to ensure the seamless execution of IT projects in the region.

Key Responsibilities

• Act as an IT business partner for IT capability teams and regional businesses.
• Coordinate and administer end-to-end regional IT communication channels.
• Work with business stakeholders to understand and document business unit (BU) requirements.
• Support regional and global IT project rollouts in the Asia Pacific (AP) region.
• Assist in the resolution of existing incidents and support troubleshooting problems according to agreed processes and service level agreements (SLAs).
• Support or coordinate IT operation maintenance and excellence for AP sites.

Job Qualifications

• Bachelor in computer science or related experience.
• Minimum 5 years of related work experience in a global company (preferably in the IT or Engineering department).
• Based in Pune, India.
• Good understanding of IT and Engineering processes and operations.
• Knowledge of IT infrastructure fundamentals (hardware, data center, network).
• Familiarity with the O365 suite (SharePoint, OneDrive, MS Teams, OneNote, Power BI, etc.).
• Excellent communication skills.
• Fluent in written and spoken English.
• Open-minded and willing to learn new technologies.
• Strong analytical skills and troubleshooting mindset.
• Ability to work effectively in a busy and constantly changing environment.