Ripcord is the world`s leading robotics digitization company, combining hardware and software robotics to process and digitize paper-based records via an integrated saas offeringFocused on smart robotics digitization, smart content management with ai and helping better enable rpa and business processes.
Ripcord is transforming the $62 billion records management, rpa, mps, and ecm space through robots that scan, index and categorize paper records, making them searchable in the cloud and integrated into existing business processes and enabling rpaRipcord is based in california and has raised $110 million from leading investors including cdk global, kleiner perkins, gv, baidu, lux capital, silicon valley bank, steve wozniak, legend star, and icon ventures.
We respect and look after one another at ripcordWe want everyone to feel supported, safe, free to innovate and take risks that result in breakthroughs that challenge the status quoCrazy ideas are welcome here! our team is fun, driven, and energeticEvery day we work with industrial robots, computer vision systems, and a diverse stack of software tools to tie it all together.
Overview
The customer success manager (csm) will be charged with delivering customer advocacy support and account management for ripcord`s customersUltimately, the goal is to ensure that ripcord customers utilize best practices to achieve optimal value & usage from our platform solution, ensuring we capture the customer`s renewal and expand their footprint within ripcord`s service offerings.
Who will love this position
You love working with the customers to help them leverage their investment.
Are extremely passionate about following up, via any means necessary to drive account motions; you obsess over their happiness and success
Enjoy driving product usage and adoption as well as working very closely on account expansion and customer renewals
Are passionate about promoting overall customer satisfaction
Responsibilities
Represent the ripcord brand to our customers; be their trusted advisor
Lead the onboarding process through kickoffs of new implementations with the goal of getting all new customers using as intended
Ownership of all ripcord accounts – being responsive and proactive, following up consistently, and strongly advocating on their behalf internally within ripcord
Own the renewal process to expand your book of business and ensure positive net retention
Work dynamically internally with all departments to ensure customers` needs are met while delicately managing expectations
Qualifications, education, years of experience & skills:
4+ years` experience managing accounts or relationships and can demonstrate a proven excellence in customer service
You have an insatiable thirst for knowledge and the desire to grow in your role and with the company
Proactive; a tenacious self-started by natureYou thrive in a fast paced and demanding environment
Technically savvy with a deep desire to build and support relationships and expand the product use within a customer environment
Possess a strong ability to explain highly technical issues to non-technical audiences
You recognize the need for constant improvement – always looking to do things better (both personally, as part of a team, and for the company) and can showcase how you have made enhancements in previous situations
Lead various meetings with customers to create visibility with stakeholders for escalations, executive business reviews, tactical/strategic planning and critical issue review
Experience with enterprise content management platform
Bonus points:
Possess a technical acumen
Experience working with consumer and enterprise products
Perks
Free onsite gym complete with treadmills, free-weights, and even a peloton bicycle!
Fun stuff like a ping pong table, video games, pool table, electric scooters and more!
A great selection of healthy (and not so healthy) snacks & refreshments on-site
Several employer paid healthcare plans (zero monthly premiums for you and your dependents!)
Generous parental leave programs
Catered lunch daily
Great vision & dental insurance
Comprehensive leave policy
Commuting benefits
Dog-friendly office!
Stock options
Important note
We never request personally identifiable information or bank account information during our recruiting or hiring process; nor do we offer up front payments as part of an offer of employment or ask you to download any 3rd party apps such as telegram.
Equal opportunity employer
Ripcord is proud to be an equal opportunity workplaceOur goal is to be a diverse workforce at all job levelsWe are committed to building a team that represents a variety of backgrounds, perspectives, and skillsThe more inclusive we are, the better our work will beWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, transgender status, age, marital status, veteran status, or disability status.
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Posted 22 days ago
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