Rimini Street Looking for IT Support Associate at Hyderabad, Telangana, India Full Time

Welcome to Rimini Street!

Rimini Street, Inc., is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.

With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.

Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a Great Place to Work® and for community service efforts via the Rimini Street Foundation.

With more than 1,800 team members in 23 countries, we’re a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we’re committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.

Rimini Street, Inc., is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.

With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.

Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a Great Place to Work® and for community service efforts via the Rimini Street Foundation.

With more than 1,800 team members in 23 countries, we’re a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we’re committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.

We actively seek an IT Support Associate resident in our Hyderabad location.

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary

The IT Support Associate role is to oversee the IT Service Desk operations 24*7 and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Service Desk functions. The IT Support Associate will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level. The candidate reports directly to the Service Desk Manager.

Essential Duties And Responsibilities

• Manage the processing of incoming calls to the Service Desk via ticketing tool, telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues
• Follow up on open requests and ensure timely resolution within defined SLA
• Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Collaborate with IT teams to resolve issues as requested
• Support Windows and MacBook infrastructure
• Maintain and audit Active Directory users & computer accounts, access, and groups
• Provide end-user support with the following software:
• Web browsers (Chrome, Firefox, Safari and Chrome)
• Microsoft Office latest and legacy versions
• Outlook, One Drive, 0365 and Microsoft Teams
• Workstation Backup Software
• Applications Support:
• Complying with all internal processes and procedures (ISO 27001, QMS 9000, and various related documentation)

Additional Duties And Responsibilities

• Track and analyze trends in Service Desk requests and generate statistical reports through Service Now
• Collaborate with other departments to identify and/or procure software for internal staff
• Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency
• Routinely assess current environment against technology trends, making recommendations as appropriate
• Provide coverage for IT personnel as requested for absences, etc.

Minimal Qualifications

Graduate

Location

Hyderabad, India

Education

Graduate

Experience

• Fresher with a background in Computer Science or related course
• 0-1 years of IT experience supporting workstation computers running on windows and Mac platforms
• Demonstrated progressive experience in the supervision of a technical support team
• Supporting an environment of at least 500+ employees

Skills

• Positive attitude, excellent work ethic, strong customer service
• Exceptional written and verbal communication skills
• Demonstrated relationship management and performance management skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation

Desired Qualifications

• MCSA, MCSE, ITIL and other relevant IT certifications

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
• We dream big and innovate boldly.

• Colleagues
• We work with extraordinary people who create a culture of mutual respect and collaboration.

• Clients
• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

• Community
• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 1,800 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
• We dream big and innovate boldly.

• Colleagues
• We work with extraordinary people who create a culture of mutual respect and collaboration.

• Clients
• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

• Community
• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 1,800 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.