RICEFW Technologies Inc Looking for IN – IOT Change Management Administrator at Kukatpalli, Telangana, India Full Time

Plans, organizes, and controls all operations and activities of the IT Change Management Process.

Resource must currently reside in the State of IN.

This is a right to hire position after 6-month duration. Only candidates eligible for hire without needing sponsorship can be submitted for consideration.

Assist in the Design, Implementation and Management of the Indiana Office of Technology’s Change Management Process/System while applying ITIL best practices. IOT provides Information Technology Services for Indiana Executive Branch State Agencies. IOT currently manages ~40 customer and internal changes per week. This is the system used for all production, and many non-production system changes performed by IOT for all of the agencies it supports. The Change Manager Administrator (CMA) will be responsible for hosting the weekly Change Management meetings where the decisions are made as to what changes will be made when.

Understanding of broad technical abilities, not necessarily deep, but able to understand and interpret basic system interoperability and terminology. Must develop a thorough understanding of ITIL as it relates to services provided by IOT. Requires significant research and diagramming and documentation of existing processes, as well as process analysis and improvement.

Assist in the planning and implementation of forms and workflows that are related to Change Management processes.

Assist in development of standards and procedures for incorporating workflows.

Monitor systems/email for changes that may need immediate attention or follow-up.

Review changes for form completion and basic understanding level

Facilitate and host weekly change Advisory Board meetings as well as Pre-Implementation meeting.

Prep work to be done before meetings, including reaching out on changes not in proper state for meeting, follow-up on completed changes, etc.

Post-mortem review of changes. May include follow-up with team(s) to gather necessary information for presentation in CAB meeting or other reference.

Assist with tracking down issues, possibly related to a change.

Facilitate communication of ongoing changes (internal and external to the agency).

Meet with staff to educate on change management processes and procedures.

Work with agencies (IOT & others) on schedule coordination and prioritization of changes related to projects, including moratoriums.

Create & maintain procedure & policy documentation.

Educate users in procedures and protocols to assure adherence to the process.

Provide training and communications. Required/Desired Skills Skill Required /Desired Amount of Experience ServiceNow workflow experience Required 1 Years Experience planning, organizing, and controlling operations and activities associated with the IT Change Management Process Required 5 Years Experience facilitating weekly team meetings including large technical audiences and executive/upper management Required 5 Years Experience developing standards and procedure documentation Required 5 Years Experience with issue tracking Required 5 Years Communication facilitation (both internal and external) Required 5 Years Experience providing training and communications Required 5 Years Basic computer skills (MS Office products, Keyboard shortcuts, web browsers) Required 5 Years Good organizational skills and calendar management Required 0 Experience in industry adopted ITSM platforms Highly desired 0 Familiar with ITIL knowledge and process Highly desired 0 Certifications in ITIL Foundations, IT Service Management Essentials Highly desired 0 Ability to translate technical issues/knowledge to layman’s terms Desired 0 Power BI experience Desired 0 Ability to manage a small project through multiple groups/people Desired 0 Certification or experience with Root Cause Analysis Nice to have 0 Certification or experience with Problem/Incident Management Nice to have 0 Questions No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate’s email address. Question3 Candidate must be paid BETWEEN NA and NA if selected for engagement. The provider markup for this position is 24%. Do you accept this requirement? Question4 This resource will have the option to work a hybrid schedule but will be required to be onsite at least 3 days a week. Please confirm the resource understands this requirement. Question5 This position is a contract to hire after 6 months with a FT salary expectation of NA-NAK plus comprehensive benefits package. Candidates presented must be eligible for full time hire, without requiring sponsorship. Please confirm the resource is understanding of this requirement. Question6 The resource must currently reside in Indiana. Please provide the candidate’s address.