ReSource Pro Looking for Specialist, Service Delivery Unit, India at Bengaluru Full Time

Please allow us to introduce our company “ResourcePro Operational Solutions Pvt Ltd”.

ReSource Pro is one of the pioneers in the Insurance Industry. ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 8,000+ ReSource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.

ReSource Pro help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.

Here are some achievements of ReSource Pro Globally!

ReSource Pro`s Global Achievements:

ISG Provider Lens™ – Insurance BPO Services and Platform Solutions 2020

ReSource Pro is placed as High in Product Challenger.

EVEREST PEAK Matrix – P&C; Insurance BPS Peak Matrix Assessment 2021

ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.

Employee Value Proposition:

· Join

Work with the best-in-class profession and know what they do

· Learn

Learning is a lifelong process, and you will have ample opportunities to develop

· Advance

Real time promotions on business needs.

· Earn

Our total reward strategy is much more than the base salary

I. Purpose of the Position:

Processes complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance,

instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements.

II. Responsibilities:

– Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.
– Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.
– Develops and implements procedures to meet quality, quantity, and timeliness standards.
– Composes clear, polite, and well-organized emails to communicate with clients.

Anticipates client needs proactively and takes initiative.
– Coaches’ less-experienced staff in learning procedures and insurance knowledge.
– Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.

Education Background

– Major N/A
– Degree Bachelor
– Licenses/Certificates N/A
– Working Experience 5+ years, at-least 1.5 years as a TL

Competencies, Skills and Behaviors

– Train others
– Builds team relationships
– Communicates effectively
– Demonstrates functional excellence
– Customer centric

▶️ Specialist, Service Delivery Unit, India
🖊️ ReSource Pro
📍 Bengaluru