Reliance Industries Limited Looking for IT Infra Field Support Executive- Reliance at Jamnagar, Gujarat, India Full Time

RELIANCE Industries is looking for Fullstack Developer(Angular, SpringBoot, Node JS) with 4 to 12 Years of experience to be based at Mumbai location.

JOB Description is attached below interested candidate can apply to [email protected]

Job Accountabilities:

Responsible for Execution and Management for IT Network Services. He must have exceptional Knowledge of Implementation, Maintaining & troubleshooting of large-scale converged Network infrastructure both active & Passive Infra Service

Knowledge of Windows OS, MAC IOS, Active Directory, SCCM, Antivirus, DLP, Collaboration Software and other end user computing device Technologies.

• Responsible for ensuring calls closure & meeting business SLA’s
• Roll out of Asset life cycle
• Abide by all pre-defined processes/policies
• Responsible for adhering to the IMAC processes
• Co-ordinate with vendors and central support teams to ensure all calls/incidents are closed within stipulated SLA
• Responsible for ensuring incidents are properly resolved and these incidents are resolved/closed in the tool as per the incident management process
• Preparation statutory reports & documents as per requirement
• Execute the policy and process as defined.
• Proven ability to work effectively both independently and in a team-based environment.
• Perform and provide Post Operation Review report /RCA for incidents qualifying for the same.
• Record all IMAC (Installation, Movement, Addition & Change) activities & maintain all documents as per requirement of ISO 27001.

Qualification and Skills Required (Knowledge and Skills):

• B.E / B.Tech (Computer, IT) with 2 – 6 years of experience with consistent academic career.
• Desired: ITIL Certification. Microsoft Certification, CCNP/CCNA
• Technical Documentation Skills

Key Attributes (Experience)

• 2– 6 years of experience on handling IT Infra of more than 3000 + users
• Knowledge of Windows OS, MAC IOS, Active Directory, SCCM, Antivirus, Office 365, e-Mail Services, MDM concepts for Tablet and Mobile devices, DLP, Collaboration Softwares and other end user computing device Technologies.
• Wi-Fi Access Points, Network L2
• OFC Backbone design. Knowledge on passive infra
• Structured Cabling & Coordination with DEC for IT Infrastructure design
• Knowledge of VoIP will be additional advantage