Job Accountabilities:
v Accountable for the end-to-end delivery of technical solutions to end users
v Knowledge of Windows OS, Windows/Linux Server hardening, OS deployment, Domain controller, SCCM, Antivirus Engine, DLP, Collaboration Software and other end user computing technology.
v Good knowledge about the IT helpdesk ticketing system and understand the SLA.
v Responsible for ensuring calls closure & meeting business SLA’s.
v Understanding of Users requirements and Mapping with relevant data, documentation, and preparation of System requirement specification.
v Responsible to support the end users through IT helpdesk ticketing system of various EUSS devices (PCs & Peripherals, ATR), Authentication (Active Directory), O365 Email, one drive, Internet, print services Management, file server management, Software Provisioning, SCCM – Software / OS deployment, Audio Visual, Walkie Talkie & passive infra services.
v Escalation and coordination of Issues with solution provider/vendor.
v Provide the technical support to end user by 24*7 in critical situation and as per business requirement.
v Good communication skill and desire to learn the new things.
v Ready to relocate to Barabanki city distance from Lucknow approx. 40KM.
v Responsible for adhering to the IMAC (Installation, Movement, Addition & Change) processes.
v Co-ordinate with central support teams to ensure all calls/incidents are closed within stipulated SLA.
v Responsible for ensuring incidents are properly resolved and these incidents are resolved/closed in the tool as per the incident management process.
v Preparation statutory reports & documents as per requirement
v Execute the policy and process as defined.
v Proven ability to work effectively both independently and in a team-based environment.
v Perform and provide Post Operation Review report /RCA for incidents qualifying for the same.
v Record all IMAC (Installation, Movement, Addition & Change) activities & maintain all documents as per requirement of ISO 27001.
Qualification and Skills Required (Knowledge and Skills):
v B.E / B.Tech (Computer, IT) with 2 – 6 years of experience with consistent academic career.
v Desired: Microsoft Certification, CCNA/CCNP
v Technical Documentation Skills
Key Attributes (Experience)
v 2– 6 years of experience on handling IT Infra of more than 300+ users
v Knowledge of Windows OS, MAC IOS, Active Directory, SCCM, Antivirus, Office 365, e-Mail Services, MDM concepts for Tablet and Mobile devices, DLP, Collaboration Software’s and other end user computing device Technologies.
v Knowledge on various Audio Visual & VC Solutions
v Knowledge of Walkie Talkie services
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