Job details
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Salary
₹10,000 – ₹13,000 a month
Job type
Full-time
Shift and schedule
Weekend availability
Day shift
Qualifications
– Higher Secondary(12th Pass) (Preferred)
– Hindi (Preferred)
– English (Preferred)
– Customer service (Preferred)
Full Job Description
· performance targets for customer satisfaction, call resolution, and other metrics as assigned
· Maintaining a positive and professional attitude while working with customers and colleagues
· Staying up-to-date on company products, services, and policies to ensure accurate and effective customer support
· Introducing company products and services to customers and explaining their benefits
· Persuading customers to make a purchase or take a desired action, such as scheduling an appointment or signing up for a subscription
· Maintaining accurate and up-to-date customer records and call logs
· Meeting daily, weekly, and monthly targets for call volume, conversion rates, and revenue
· Following up with customers who expressed interest but did not make a purchase
· Responding to customer inquiries and resolving issues in a timely and effective manner
· Collaborating with team members to achieve team and company goals
· Participating in ongoing training and development to improve sales skills and techniques
Requirements:
· Excellent communication skills and a clear, pleasant speaking voice
· Strong problem-solving skills and ability to think creatively to resolve customer issues
· Ability to work well in a fast-paced environment and manage multiple tasks simultaneously
· Strong attention to detail and accuracy in record keeping and data entry
· Ability to remain calm and patient while working with frustrated or upset customers
· Ability to learn and understand complex products and services quickly
· Familiarity with customer service software and computer systems
· Ability to work flexible schedules, including evenings and weekends, as needed
· High school diploma or equivalent required; college degree or previous customer service experience preferred
Job Type: Full-time
Salary: ₹10,000.00 – ₹13,000.00 per month
Schedule:
– Day shift
Ability to commute/relocate:
– Bowenpally, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Education:
– Higher Secondary(12th Pass) (Preferred)
Experience:
– Customer service (Preferred)
Language:
– Hindi (Preferred)
– English (Preferred)
Speak with the employer
+91 9392108328
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