Recruitment Mantra HR Consultancy & Recruitment Agency Looking for Information Technology Executive at Delhi, India Full Time

Hiring for Fox & Mandal , Established in 1896, A Legal Legacy Thrives.

Job Description:

• Provide technical support and assistance to end-users within the organization.
• Diagnose and resolve hardware and software issues, maintaining IT systems for a seamless technology user experience.

Key Responsibilities:

Technical Support:

• Troubleshoot hardware, software, and network issues.
• Assist in setting up and configuring workstations, peripherals, and software applications.
• Respond to and resolve IT helpdesk requests promptly.

Hardware and Software Maintenance:

• Install, configure, and maintain computer hardware and peripherals.
• Perform software installations, updates, and patches.
• Conduct regular hardware and software maintenance tasks.

User Training:

• Train end-users on software applications and hardware equipment.
• Create user documentation and guides for common IT issues and procedures.

Network Support:

• Assist in the setup, maintenance, and troubleshooting of LAN and WAN.
• Implement and enforce security protocols, including basic knowledge of Firewalls.

Email Support:

• Configure and troubleshoot M365 and G-suite in Windows Laptop, MAC book, I-Phone, Android Mobile.

Video Conference:

• Install and troubleshoot Zoom, Webex, Microsoft Teams.

1. Security and Data Protection:

• Assist in maintaining data security through user access control, password management, and data encryption.
• Participate in security audits and implement best practices.

Inventory Management:

• Keep track of IT assets, including computers, peripherals, and software licenses.
• Order and maintain inventory as needed.

Collaboration and Communication:

• Collaborate with IT team members to resolve complex technical issues.
• Communicate effectively with end-users, providing clear instructions and guidance.

Qualifications:

1. Graduate/Post Graduate High school diploma or equivalent.
2. Proven experience in providing IT support and troubleshooting technical issues.
3. Strong knowledge of computer hardware, operating systems (e.g., Windows, macOS), and common software applications.
4. Familiarity with network configurations and troubleshooting.
5. Ability to work independently and as part of a team.
6. Certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) may be beneficial.

Company Overview:

• Founded in 1896 by John Kerr Fox and Gokul Chandra Mandal, Fox & Mandal (F&M) is one of India’s oldest law firms.
• Committed to serving clients, the team, and the legal community for 125 years.
• Thriving in an ecosystem where longevity is rare.