Qualcomm Looking for IT Manager- Global Operations at Bengaluru, Karnataka, India Full Time

Qualcomm India Private Limited

Job Area

Information Technology Group, Information Technology Group > IT Management

General Summary

The Engineering IT (EngIT) group of IT supports multiple QCT Design Centers worldwide and enables engineers to leverage Hardware and Software resources globally. As an experienced member of the EngIT group, you would be responsible for Leading the Operations of the global operations ( Tier1,2 ) team

The Responsibilities Of This Role Include

• Incident management: Management of incidents (minor and major) as part of tiered support and ensuring the stipulated SLAs are met and issues are escalated in a timely manner. Ensure appropriate process is followed for the capability and communications are sent during major incidents as defined by users effected
• Creating and maintaining standard operating procedures (SOPs): Creating and maintain COP documents
• Shift planning & management: Planning of daily/monthly/weekly work and shifts
• Capability request management: Fulfilling capability requests
• Business/key relationship stakeholder management: Assisting with stakeholder management as required by Capability Owner
• Resource recruitment: Recruiting and hiring necessary resources
• IT capability continuity planning: Maintaining and implementation of Continuity and Recovery Plans
• Technology refresh implementation: Managing the implementation of technology refresh plans
• Capability governance: Adhering to the procedures for operational and strategic communication, reporting, and decision-making
• Operational performance reporting: Defining and managing performance measurement metrics
• Training needs and assessment: Assist with assessing the skill gaps/training needs
• Knowledge documentation and training: Timely and effective updates of KM artifacts
• Program and project management: Contributing to managing and monitoring projects related to or impacting the capability operations
• Problem management: Identifying corrective / preventative actions and seeking approval for implementation of actions from the relevant governing body
• Root cause analysis: Analyzing, identifying, and documenting the underlying cause of an incident
• Request for change management: Assist with execution of changes as defined
• Continuous capability improvement: Identifying opportunities for continuous improvement of capability quality and delivery
• Implementing minor enhancements: Managing and implementing minor changes to applications or infrastructure systems
• System/capability availability management: Ensuring availability of IT infrastructure, tools and capabilities at agreed performance levels
• Capability strategy setting: Provide input on effort estimates
• Resource planning: Provide inputs for resource planning
• Vendor selection and management: Provide inputs for RFP and vendor selection
• Budget planning and allocation: Provide inputs for budget planning process
• Delivery methodology definition: Provide input on delivery methodology
• Design and configuration: Review design documents as needed
• Build and development: Provide input to development team as needed
• Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents.
• Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions)
• Completing tasks that do not have defined steps; simultaneous use of multiple mental abilities is generally required to determine the best approach as mistakes may result in significant rework
• Exercising substantial creativity to innovate new processes, procedures, or work products within guidelines to achieve established objectives.
• Using deductive and inductive problem solving as multiple approaches may be taken/necessary to solve the problem, Often information is missing or conflicting and in that case ability to employ advanced data analysis and interpretation skills are required.
• Occasionally participate in strategic planning within own area affecting immediate operations.

Required Competencies

• Analytical Skills – The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources.
• Building Trusting Relationships – The ability to build trusting, collaborative relationships and rapport with different types of people and businesses. This includes delivering on commitments and maintaining confidential information, as well as being approachable, showing interest in the other person, and relating well to people regardless of personality or background.
• Communication – The ability to convey information clearly and accurately, as well as choosing the most effective method of delivery (e.g., email, phone, face-to-face). This includes using a technically sound communication style both verbally and in writing.
• Creating the New and Different – The ability to be creative. This includes the ability to produce breakthrough ideas, being a visionary, managing innovation, seeing multiple futures, having broad interests and knowledge, and gaining support to translate new ideas into solutions. This also includes the ability to plan and implement unconventional ideas and speculate about alternative futures without all the data.
• Decision Making – The ability to make quick, accurate decisions. This includes the ability to weigh alternatives and consider the impact of the decisions on people, equipment, or other resources.
• Getting Work Done – The ability to be organized, resourceful, and planful. This includes the ability to leverage multiple resources to get things done and lay out tasks in sufficient detail. This also includes the ability to get things done with fewer resources and in less time, work on multiple tasks at once without losing track, and foresee and plan around obstacles.
• Mentoring and Coaching – The ability to develop, coach, and mentor associates. This includes the ability to provide development experiences and network opportunities, advise, and teach to prepare associates for effective job performance.
• IT infrastructure – The ability to understand IT Infrastructure and its components like server configurations, OS configurations, Storage Configurations, interaction with access management infrastructure, WAN, DataSync protocols and algorithms. This includes planning technical projects in the design and development of defining and selecting new approaches and implementation of new architectures of existing Design Management tools and new Design Management tools, software engineering applications and preparing design specifications, analyses, and recommendations.
• Troubleshooting – Knowledge of systematic approaches to solving common technical problems (e.g., hardware, software, application, operational, process). This includes the ability to identify problems and report and escalate problems according to established procedures. This also includes the ability to identify available resources for troubleshooting.

Min. Qualifications Bachelor’s degree and 10+ years IT-relevant work experience

Preferred Qualifications

• ITIL foundation certified
• Excellent verbal, written, and presentation skills Required to work to a high standard, be self-motivated and work well in a team
• Desired Profile Bachelor of Science in Computer Science or another related field.
• Have good customer service experience and can clearly and concisely convey useful information Proven ability to work within a geographically dispersed team and as a self-directed team leader representing a team of highly qualified individual contributors.
• Good insight to the Electronic Design Automation (EDA) and the semiconductor design process Experience developing solutions for complex computing resource management requirements.
• Experience with formal Change management processes preferred Strong interpersonal and cross-cultural collaboration skills

Minimum Qualifications

Education – Required Bachelors / Masters degree in any stream

• 6+ years of IT-related work experience with a Bachelor’s degree.

OR

8+ years of IT-related work experience without a Bachelor’s degree.

• 2+ years of experience leading projects/programs.

’10-12 years of relevant IT work experience in managing production environments and handling support operations

3-4 years of experience as Tech Lead in managing production support Teams (Levels 1 and 2)

Excellent written and verbal communication skills required as well as analytical/problem solving ability.

Presentation and data analytics skills

Time management and organizational skills

People management experience is a must

Ability and desire to learn new skills quickly

Applicants: If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to accommodationsupport

Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.

Qualcomm is an equal opportunity employer and supports workforce diversity.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.

3054284