Qtek Systems Looking for IT Help Desk /Technical Help Desk at Bhopal, Madhya Pradesh, India Full Time

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Main function of Service desk agent will

be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query callsThey act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by emailFocal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service levelResponsible for managing the request life-cycle, including closure and verificationResponsible for coordinating second-line and third party (vendor)support groupsResponsible for closing interactions after confirmation with the Customer

Eligibility

Should be flexible with week offs and timings (shift can be anytime between 7:30AM to 8PM and on any day Mon to Sunday)Since Helpdesk Agent will be interacting directly with client hence should have good Voice and Accent skillsQualification : B.Tech preferable