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IT & Software
Proven Arabia Looking for Palo Alto – Engineer at India Full Time
Job Description
Key Responsibilities
– Respond to user-reported issues in adherence to established Service Level Agreements
– Triage customer reported issues and respond to them via ticketing system, phone or remote sessions
– Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
– Identify the area of fault and work with the appropriate team(s) implementing the fix
– Provide timely feedback to vendor on customer-reported product problems
– Document actions to effectively communicate information internally and to customers
– Facilitate root cause investigations and manage the implementation of corrective and preventative measures
– Apply the required patches when necessary
▶️ Palo Alto – Engineer
🖊️ Proven Arabia
📍 India
